CHAIRUSReviews of chairus.com

4.4457 reviews
Furniture Stores

CHAIRUS

About CHAIRUS

CHAIRUS: Chairs "R" Us CHAIRUS started in 2014 with a simple yet powerful idea—to offer a dedicated space where customers can find the perfect chair for every need. Dining chairs, counter & bar stools, sofa, benches, accent chairs and more. Official Notice from chairus.com Chairus is an independent brand operating exclusively through our official website www.chairus.com.We currently only sell and ship within the United States.Shop Here: Best Sellers Dining RoomLiving Room Outdoor Office & Kids Room

CHAIRUS (chairus.com) has 457 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: chairus.com
Website: chairus.com
Category: Furniture Stores
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 90% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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CHAIRUS reviews

457 approved reviews, newest moderated first

Catherine De S.
Nov 3, 2025
I asked a question in the chat
I asked a question in the chat. No one was available. The response was vague and I had to ask a second time
Response from CHAIRUSNov 4, 2025
We are truly sorry to hear that the chair did not meet your expectations. We completely understand how disappointing it can be when a purchase doesn’t turn out as hoped, especially when comfort is such an important factor. We value your feedback and would love the opportunity to make things right. Please reach out to us at [email protected] with the subject line “Trustpilot Review”, and we will do our best to assist you. Thank you for sharing your experience with us, and we look forward to resolving this for you. Best regards, Chairus Customer Care Team
kerry M.
Nov 3, 2025
one of the chairs we ordered is faulty…
one of the chairs we ordered is faulty and could have injured somebody , we have emailed x 4 with only one reply saying it would be past to a different department (we contacted customer services?) still not reply . shocking customer service and quality
Response from CHAIRUSNov 4, 2025
Hello Kerry, Thank you for bringing this to our attention. We’re truly sorry to hear about the issue with your chair and the difficulty you’ve experienced trying to get support — your safety and satisfaction are very important to us. It appears that your purchase was made through another platform. At the moment, we only sell directly on chairus.com. We recommend contacting the customer service team of the platform where you placed your order so they can assist you promptly. If your order was placed on Amazon, you’re welcome to provide us with your Amazon order number, and we will help forward the case to Amazon customer support to ensure it gets handled as quickly as possible. Thank you again for letting us know, and we’re here to help however we can. Best regards, Chairus Team
Radiohead J.
Oct 14, 2025
Love it
I was honestly surprised by how fast the shipping was — it showed up in just two days! The moment I opened the box, I fell in love. I didn’t read any reviews before buying, so I was a little nervous at first, but I’m so glad I went for it. The quality is amazing for the price. The seat is on the firmer side, but I actually prefer that for a dining chair — it feels sturdy and supportive. This was my first purchase from this site, and it definitely won’t be my last.
Response from CHAIRUSOct 14, 2025
Dear Radiohead, Thank you so much for sharing your wonderful feedback! We’re thrilled to hear that your chair arrived quickly and that you love it. We’re honored to have earned your trust on your first purchase. Thanks again for choosing CHAIRUS! Best regards, Chairus Team
Michele C.
Jul 22, 2025
This is a horrible company
This is a horrible company! I ordered barstools and the delivery driver left them in my driveway in a thunderstorm. I have a large covered porch and they could have been left there. I contacted the company about this matter and they refuse to let me send the barstools back or give a refund. Also they don’t have a phone number to talk to a real person just an email. Avoid them and do not order from this company!
Response from CHAIRUSJul 24, 2025
Hi Michele, We’re very sorry about the delivery issue — this was caused by FedEx, and we sincerely apologize for the inconvenience. Please rest assured, we’re doing our best to advocate on your behalf and help resolve this properly. Thank you for your patience and understanding. Best regards, Chairus Team
deana
Jul 14, 2025
i was not happy with the quality of my…
i was not happy with the quality of my chairs, and the return was very difficult, requiring lots of emails on my end. Though i returned items in perfect condition, 47$ was left out of my refund. I think that is terrible.Beware, they make returns difficult and expensive.
Response from CHAIRUSJul 24, 2025
Dear Deana, We’re sorry to hear about your experience and truly appreciate your feedback. The $47 deduction was for return shipping, as outlined in our policy, but we understand your concerns and will review your case again. Thank you for bringing this to our attention — we’re always working to improve. Best regards, Chairus Team
April M.
Jun 2, 2025
One of the best things about this company……
One of the best things about this company is that offered to ship me a partial order to make sure I loved the stools before having to go through the hassle of returning so many. What a great offering! I absolutely loved the stools. Amazing quality, beautiful detail, easy to put together and so comfortable.
Response from CHAIRUSJun 3, 2025
Dear April, It makes our day to hear that you're loving your Chairus piece! Thank you for the wonderful feedback. Warm regards, Chairus Team
lorie
Jun 2, 2025
Bar stools
Fast delivery and allowed me to check for quality before entire order was delivered.
Response from CHAIRUSJun 3, 2025
Dear Lorie, We’re beyond grateful for your positive review. It’s customers like you that keep us going! Warm regards, Chairus Team
Becky D.
Jun 2, 2025
The chairs ended up not working out
The chairs ended up not working out. They were able to cancel the two other sets that had not been shipped yet, but the set we have I am still waiting on how to return it. They are saying they need to hear back from the Seel dept that I purchased for extra easy returns. Supposedly they are having technical issues so I continue to wait for a response on how to move forward. The chairs are in the box ready to go with no way to return. Very frustrating
Response from CHAIRUSJun 3, 2025
Dear Becky, We're very sorry for the inconvenience this has caused! We're actively working to resolve the issue, but since Seel is a third-party platform, we’re currently unable to get a clear response from them. In the meantime, we've sent you a new solution via email—please check your inbox when you have a moment. Thank you for your patience and understanding! Warm regards, Chairus Team

CHAIRUSReviews of chairus.com

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CHAIRUS reviews

I asked a question in the chat

one of the chairs we ordered is faulty…

Love it

This is a horrible company

i was not happy with the quality of my…

One of the best things about this company……

Bar stools

The chairs ended up not working out

About CHAIRUS

About these reviews

More in Furniture Stores

Atlanta Teak Furniture

Visit Furniture

Kilim Studio

Custom Built Door

CHAIRUS reviews

I asked a question in the chat

one of the chairs we ordered is faulty…

Love it

This is a horrible company

i was not happy with the quality of my…

One of the best things about this company……

Bar stools

The chairs ended up not working out