Alexis M.
Terrible customer service
Terrible customer service. I will never do business with this company again and have shared my experience with personal friends and family. Reply: and your failure to acknowledge that I selected the green chairs to my cart, and was then given a pop up message that the color I selected was out of stock, even though it showed in stock, then the system automatically changing my selection to black is why I will never do business with this company again. And your offer to tell me to keep the chairs for 10% refund is a joke. Your counter with 15% refund is a joke. And lastly your offer to ship back unassembled chairs in its original packaging and pay over $50 in shipping is also a joke. I’m in the middle of furnishing a home and was willing to spend a lot more money on future purchases and you waisted a new customer with an offer of $24-30 refund or $50 to ship back. Don't reply to me again about frustrations, because your customer service team isn’t concerned about making this right.
Response from CHAIRUSMay 6, 2026
Hello Alexis, We sincerely apologize for not delivering a pleasant shopping experience. Please allow us to clarify that we always arrange shipments strictly in accordance with customers' original order information. To prevent order errors, we will send an order confirmation email promptly after you place an order for your verification. We truly regret that we failed to gain your recognition, and we respect your feelings and feedback very much. Warmest regards, Chairus Team