CHAIRUSReviews of chairus.com

Response from CHAIRUSAug 17, 2026

Hello Melanie, We are truly sorry for the long wait and the inconvenience this has caused. We have looked into your order and confirmed that the replacement has already been shipped. The tracking number was sent to you via email — you can track the package on the UPS website for the latest updates. The estimated delivery date is Tuesday, August 18. We kindly ask for your patience just a little longer. If you have any questions or don't see the tracking email, please don't hesitate to reach out — we're here to help. Warmest regards, Chairus Team

Response from CHAIRUSAug 17, 2026

Hello Tiana, Thank you for taking the time to share your experience! We're so glad to hear that the delivery went smoothly, assembly was a breeze, and the chairs are living up to your expectations in terms of sturdiness and easy maintenance. That's exactly what we aim for — great quality with hassle-free setup! We truly appreciate your support and hope you enjoy your chairs for years to come. If you ever need any assistance, feel free to reach out. Warmest regards, Chairus Team

Response from CHAIRUSAug 17, 2026

Hello Gerald, Thank you for your kind words! We're so glad to hear that you're happy with the product and that the delivery met your expectations. Punctuality and quality are two things we always strive for, and it means a lot to us that you took the time to share your experience. We hope you enjoy your purchase! If you ever need anything, we're just a message away. Warmest regards, Chairus Team

Response from CHAIRUSAug 17, 2026

Hello Alison, Thank you for your honest feedback — we truly appreciate it! We're so glad to hear that you're happy with the chairs overall and find them as pretty and sturdy as we do. That means a lot to us! At the same time, we sincerely apologize for the inconvenience caused by the mold issue on one of the chairs. We're grateful for your patience throughout the exchange process, and we're glad we were able to sort it out for you. We hope you enjoy your new chairs for years to come! If you ever need any assistance, don't hesitate to reach out. Warmest regards, Chairus Team

Response from CHAIRUSAug 13, 2026

Hello Rick, Thanks for your honest feedback — we're glad our team was able to help, but we completely get your point about the partial shipment. A bit of context: for furniture, shipping is expensive and items can get damaged in transit. We sometimes ship in batches so you can check the quality first before we send the rest — that way we can avoid the cost and hassle of returning bulky items. You're absolutely right, though — getting it right the first time is what we should aim for. We're improving our process: moving forward, if a split shipment is needed, we will email you in advance to confirm your preferences before we ship. We appreciate the honest critique — it helps us get better. Thanks again for your order! Warmest regards, Chairus Team

Response from CHAIRUSAug 10, 2026

Hello Jim, Thank you very much for taking the time to share your honest feedback, and we sincerely apologize for the minor assembly inconveniences you encountered. If one chair leg fails to lock into place fully, we recommend loosening all other screws slightly first. Align every component evenly, then tighten all screws together at the end, which will fix the misalignment issue smoothly. We’re glad the chair meets your overall expectations despite these small flaws, and we truly appreciate your understanding and valuable suggestions Warmest regards, Chairus Team

Response from CHAIRUSAug 10, 2026

Hello Brenda, Thank you for your honest feedback, and we sincerely apologize that your delivery was delayed beyond the estimated time and assembly turned out more complicated than expected. We really appreciate that you still love the product and are willing to purchase from us again even with these notes. Please feel free to reach out to us anytime if you have any assembly troubles. Thank you so much for your understanding and support. Warmest regards, Chairus Team

Response from CHAIRUSAug 10, 2026

Hello Greisy, Thank you so much for this wonderful detailed review! We’re over the moon that you’re completely obsessed with our swivel barrel accent chairs and that they perfectly complete your living room with the gorgeous rich brown tone. It warms our hearts to hear how comfortable they are, along with all your favorite features—the smooth 360° swivel, stain-resistant daily-use fabric, supportive curved back and soft padded armrests. We truly appreciate your sincere recommendation to other shoppers. Enjoy relaxing on your lovely new chairs! Warmest regards, Chairus Team