Kristin K.
Customer Service agent was rude
Customer Service agent was rude. Told me I couldn’t comprehend when I was explaining what I was being told by her is different from my contract. Told me one thing and is doing something different. Waste of money!
Response from Crystal FusionMay 4, 2026
We’re very sorry to hear about your experience—this is not the level of service we expect or aim to provide. We take concerns like this seriously, especially when it comes to how our customers are treated and ensuring clear, consistent communication. We’d appreciate the opportunity to review what happened and clarify any discrepancies. If you’re open to it, please email us at [email protected] with your name and contract # or VIN # so we can look into this further.