Crystal FusionReviews of cftproducts.com

Having coverage with Crystal Fusion is like having no coverage at all. I was sold the contract on the sales pitch that they would pay for damaged windshields. The first claim I submitted they refused to pay because they purported it was not reported within 3 days. But the fact is I told them I didn't know when it had occured but only recently noticed it. I highly advise staying away from this company.

Unfortunately I didn’t understand the details for the coverage I purchased. Therefore, when I needed it, my claim was denied, leaving me paying out of pocket. The company was not willing to work with me at all. I feel cheated out of the money I paid for the coverage and very dissatisfied as a customer.

I am writing this review to express my extreme disappointment with both the dealership and Crystal Fusion. I purchased a car here and was strongly recommended to get Crystal Fusion's windshield warranty. Unfortunately, when I actually needed to use it for a problem, the experience was a nightmare. Despite having the insurance, Crystal Fusion refused to cover the fix, leaving me with a damaged vehicle. I feel let down by both the dealership's recommendation and the warranty company's lack of support. I wouldn't recommend doing business with either of them if you're expecting reliable protection.

WARNING TO CONSUMERS: I purchased Crystal Fusion windshield coverage (which is expensive) for my Ford Bronco specifically for peace of mind in the event my windshield was damaged. Unfortunately, when I finally needed to use the coverage, my claim was denied based on a technicality tied to an estimated date discussed during a phone call — not based on when the crack actually became visible or identifiable. Like many windshield stress fractures, my crack progressively expanded over time due to heat and weather exposure. Initially, there were no obvious visible signs of damage. Once it became clear that it was an actual crack, I reported it immediately and honestly. Instead of appreciating transparency, Crystal Fusion used my estimated timeline against me to deny the claim under their 72-hour reporting policy. Here is the issue consumers should understand: windshield cracks often do NOT immediately appear as large visible cracks at the exact moment of impact. Many drivers would have no way of knowing precisely when microscopic damage first occurred versus when the windshield actually starts visibly cracking days later. Ironically, this progressive expansion is also related to the windshield treatment product itself, which is marketed as helping protect the glass. What disturbed me most was how the claims process felt focused on finding a reason to deny coverage rather than reasonably evaluating the situation: • Representatives provided inconsistent explanations during different calls, and one conversation even implied that providing a different date may have changed the outcome. • The focus remained on forcing an “incident date” rather than asking when the damage actually became visible or identifiable. • After the denial, the crack continued expanding toward the edge of the windshield, creating a legitimate safety concern, while reconsideration requests remained denied despite an active BBB dispute. • I was essentially penalized for being honest instead of simply providing a more convenient answer. • In my opinion, the way the coverage is marketed versus how the reporting requirement is applied during the claims process felt extremely misleading. The coverage sounds excellent when sold at the dealership, but consumers should understand how aggressively the reporting timeline may later be interpreted during the claims process. A protection plan only proves its value when a company stands behind customers during real-world situations — not only when circumstances fit perfectly into narrow technical wording. I maintained professionalism throughout the process and attempted to resolve the matter privately and reasonably before escalating publicly. Unfortunately, based on my personal experience, I cannot recommend this coverage and strongly encourage consumers to carefully review every limitation and reporting condition before purchasing. This review reflects my personal experience with Crystal Fusion.

It's a waste of money to buy a car shield insurance that you must file a claim within 72 hours. This is my first one and my last one. It is just a rip of business. Never ever do business with Crystal Fusion again.

I reached out to customer service on 3 separate occasions and asked for assistance with the vendor contracted to fix my windshield and I NEVER HEARD BACK from anyone! They did reach to inquire if the job was done and requested paperwork, but never responded to my several requests for help! Their email signature states "WOW Every Customer... Be the Best" Hard to do when there is no response or help provided! Ridiculous! It took 6 weeks for me to get a replacement windshield. This coverage and service is a waste of money. I would not recommend to anyone!

I would never do business with this company again. I had a rock hit my windshield. I inspected my windsheild when I got home and found no damage. I parked my vehicle for 9 days while away on vacation. I drove my car once after vacation, still no crack visable. The next morning I got in my car and noticed an 8" crack. I filled out the claim that afternoon and put date I thought the rock hit (9 days ago) thinking that's the date they wanted. My misunderstanding of which date they wanted and trying to be honest about the date I assumed it happened meant my claim was denied. This company is about money not taking care of their customers.

Customer Service agent was rude. Told me I couldn’t comprehend when I was explaining what I was being told by her is different from my contract. Told me one thing and is doing something different. Waste of money!