CertapetWe coordinate with a national network of licensed mental health professionals to evaluate the need for Emotional Support Animals to support the mental health of the individuals.We are not a "rubber stamp" and are committed to only recommending Emotional Support Animals where there is an actual need. We believe some solutions are better and more simple than mind-altering pharmaceuticals. We believe pets are family.
Certapet (certapet.com) has 987 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Jose C.
Good service! The associate workers are perfect and take care of their customers serious! I love that I associated with CertaPet because they helped me and my family!
Response from CertapetAug 11, 2025
Thank you so much for your kind words! We’re thrilled to know our team could provide great service and care for you and your family. We’re grateful to have been part of your journey with CertaPet!
lisa B.
My person dr Montgomery is so nice and she listens to what I tell her. She always sends me website and lira of information about my disability.
Response from CertapetAug 11, 2025
We’re so glad to hear that Dr. Montgomery’s care and resources have been helpful for you. Thank you for sharing your experience. We’ll make sure she sees your kind words!
Jaimie
I felt through certapet, I was able to meet a very knowledgeable therapist who listens and gave me a great bump to start navigating through my anxiety & resources in order to do so.
Response from CertapetAug 11, 2025
We’re so happy to hear your therapist provided the guidance and resources you needed to start managing your anxiety. Thank you for trusting us and sharing your experience!
Oscar C.
I must say it was a bit difficult because you don't have the staff, and I understand that having bilingual people isn't a requirement for the company, but this would open up the opportunity for other people who have insecurities, disabilities of some kind, or a cognitive or psychological process, or a disorder. Somatic peaks, etc. Additionally, it must be understood that this is a common need in these times, racism and discrimination is a supremely negative pastor, and this has been seen throughout history, history in all societies, when due to a difficulty learning languages in paintings and in any environment, people cannot be added, and more, this is looking for real help for a real fact, in our case our dog has been a great support for my wife, even for me, but it is still important to recognize that the therapist could not offer the possibility of what another person could help interpret my wife on our own
Response from CertapetJul 29, 2025
Thank you for sharing your experience with us. We truly understand how important it is to feel supported, especially when language or other personal challenges are involved. While we don’t currently have bilingual staff, your feedback highlights the value of having bilingual staff, which would make our services more inclusive. We’re sorry your wife didn’t feel fully supported; that’s never our intention. Your insights are valuable and will help us enhance our service to all members of our community. Thank you again for your honesty.
Myshell R.
Overall great service and very rapid couldnt be happier with their services.
Response from CertapetJul 21, 2025
Thank you so much for your kind words! 🌟 We're thrilled to hear that you had a great experience and that our fast service made a difference. Your satisfaction means the world to us, and we're always here whenever you need support. Thanks again for choosing us!
Ilias F.
Very easy process and guidance
Response from CertapetJul 3, 2025
Thank you so much for your kind words! We're thrilled to hear that you found the process easy and the guidance helpful. Making things simple and clear for you is exactly what we aim for. If there's ever anything else we can do to support you, don't hesitate to reach out!
Corlon R.
Easy to set up. I was Assigned a Dr within 24 hours. I received clear instructions on how to navigate my letter within my portal. Pretty straight forward.
Response from CertapetJul 2, 2025
Thank you so much for your feedback! 😊 We're glad to hear that the setup was easy, you were connected with a doctor quickly, and the instructions were clear and straightforward. It's great to know your experience navigating the portal and accessing your letter was smooth. If you ever need anything else, we’re just a message away!
Rochelle L.
Working with certapet was not only easy but very thorough and thoughtful. If you need to take your animal with you in order to feel good, be good and do good, certapet will help you get there. Thank you certapet! You have made my life so much easier and much less anxious.
Response from CertapetJun 27, 2025
Thank you so much for your kind words! We’re truly glad to hear the process felt both easy and thoughtful. It means a lot to know we could help make life a little calmer and more manageable for you. Wishing you and your companion all the best and we are here for you if you need anything else!
