_ Marcus Lycus M.
Upon first charging the hearing aids it…
Upon first charging the hearing aids it became apparent that getting them to connect to the charger was going to be difficult. They will connect momentarily and then lose connection. It is as though they need a magnet to hold them down in the charger. I have not read of anyone else having this experience but it appears to be a significant design flaw. The hearing aids themselves are acceptable. The charging is NOT. UPDATE: The problem appears to be that the pull-devices on the hearing aids can interfere with the cradles for charging. One has to be very careful and make sure the pulls are straight or they will dislodge the connections.
Response from CeretoneMay 22, 2024
Marcus, We appreciate your feedback. We've sent a request for additional contact information so that our customer service team can reach out to do our best to assist. Thank you again for your patience and understanding! UPDATE: Thank you, Marcus! I just got this over to my customer service team. Someone should be reaching out in the next 24 hours.




