CeretoneReviews of ceretone.com

Although I wound up returning the product (Ceretone Beacon), I had a terrific experience with the company, and Johanna in particular. I decided to return the hearing aids, because I decided I didn't want the behind-the-ear design (although they fit well and provided effective amplification). The Bluetooth feature was awesome for both music and phone calls; however, I would have trouble getting the left side to connect (it typically would connect after a reset in the charging case). I have no doubt that the company would have resolved this issue because of how seamless they made the return process. Johanna responded to my messages immediately, kept an eye on the return processing, and let me know when the package had been received, as well as when the refund was processed. She could not have been more helpful and pleasant, and I received a full refund after utilizing nearly the full 60 days of the trial period. I would recommend the company based on my experience, and I would be 100% comfortable ordering from them again.

Although the hearing aids would not fit in my small ear canals the support was great and i received my refund within 10 days!

In an industry fraught with risk, CERETONE exudes honest transparency before and after purchase, creating a relationship with their clients

Getting my refund finally.

I wanted to buy your hearing aid. But because of the reason that I don't have a credit card, I couldn't buy the product. So, I want you to add check payment for those people who don't have credit cards. Then more people will be able to buy your hearing aid.

I had an issue with missing parts from my package. The customer service rep, Martha, went beyond regular service to help me resolve the issue and make sure I received what I needed and that I was satisfied. I mean Martha should be the norm of customer service at every company, sadly she is the exception. Well that makes Martha Exceptional!! in my books.

I purchased a Ceretone Torch hearing aid not knowing that getting the correct (small) replacement domes would be a problem. Now, to get a year's supply of domes, replacement required every 2-3 months, will cost me over$100.- as Ceretone only provides one pair of size small in the package of multi sizes. This means I am to spend a lot and also to junk the unusable sizes.Had this been clear, I’d never have bought these aids. And support offers no reasonable solution, so I will need to replace the aids" ‘

This company is not to be trusted. Rubbish hearing aids, app does not work and although they promise a refund, the refund never comes. I had to do a chargeback through Barclays to get my money back. I still have the hearing aids just sitting there as they are not interested. First it was Dave messing me about. Then Carmela did the same thing, although at first she seemed genuine, but I soon discovered that she's like Dave, just promises. All they had to do was to refund to the same account they took the money from. Very bad company, not to be trusted EDITED: With regards to the reply below from Ceratone / Audicon, I have contacted Barclays and also checked back the May and June transactions in my bank account and the refund is not in there. All Audicon needs to do is refund to the same original payment which is what I requested back in July of 2023, however they would not do that which is now causing all these issues. I still want the refund, thank you