Before posting a review make sure you tried to get in touch with our customer support team using our website https://centrobill.com .Always quote order number and customer support ticket number in your review.
Centrobill (centrobill.com) has 269 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
Also known as
centrobill.com
Website
centrobill.com
Category
IT & Communication
Location
Matawan, New Jersey
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 58% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I cancelled a few trials ages ago, and now I have had nearly £60 taken out of my account when I didn't purchase anything. I need a refund asap please help
Response from CentrobillJun 17, 2019
Dear Alex,
You have signed up for 4 trials in April, and you canceled only two of them within the free trial period.
You canceled the other two, as per our data only on the 14th of June. Also, during the cancelation, you even specified that a price discount would make you stay.
Please use our self-service website centrohelp.com to apply for refunds. If the terms of service were not violated, you are eligible for full refunds if the service was not accessed.
Regards,
Centrobill Team
AL
Ali L.
i cant cancel the subscription
i tried many times to cancel the subscription but it doesnt show me the clear option to cancel it! it tells me that when the subscription says "expires in" or "expired in" then it automatically cancels it at that date but it keeps automatically renewing it which makes it somehow unpossible for me to cancel! can you please fix it? if you can fix it without any complication i change the rating so please help me
Response from CentrobillJun 10, 2019
Dear Ali,
Our website is just saying that your subscription will remain active until 2019-07-04, and then it will cancel automatically. You will not be charged ever again for this subscription.
Regards,
Centrobill Team
MZ
Manuel Z.
Is there any way I make sure I canceled…
Is there any way I make sure I canceled my membership so I won't be charged. And please remove my personal/card information? Please and thank you. I don't want things to get out of hand. One more thing I want a refund of $20 for bad service. It gave me a option to refund. If I refund it said I'll be block and unable to purchase anything. I'm fine by that. I just want my money back, membership to be canceled and remove my personal card information. Is there a guaranteed I won't be charge after my expired date from my cancellation. Can you check to see if my personal card information is deleted please? But you haven't answer my question can you make sure my card information is deleted please? Yes they were both on may 31 and it said it will take several days to transfer the $20 because of the time zone and the banks to get back I believe. So your saying is I won't be able to get my refund since my personal card information is removed? Or is it pending right now?
Response from CentrobillJun 7, 2019
Hi Manuel,
Why don't you just do this all yourself using our self-service website, at any time, without even asking us or being asked anything? And change your review after that to reflect your true experience?
Honestly, it's more kind of blackmailing attempt than the review.
UPDATED: There is no need to worry. This website is the place where people post BAD reviews, it has nothing to do with reality, as happy customers have no motivation to post here.
UPDATE #2: Wasn't your $20 charge refunded and subscription canceled on May 30th?
UPDATE #3: I see that you have removed your card from our system, so we don't have it anymore.
Update #4: see update #3.
Update #5: Removing card information from our system does not block our ability to send you a refund. It's been long enough already, and refund must've been reflected in your statement. If not - give a call to your bank.
Regards,
Centrobill Team
HA
Harry
Refund for 5 charges!
Hello,
I tried calling and cancelling a couple months ago and even had WF stop transfers but I continued to be charged and 5 new chargers just popped up, each of 29.99! Can i get assistance with a refund for these 5 chargers? this was fraudulent and should have been taken care of months ago.
Thanks!
Response from CentrobillJun 7, 2019
Y'all out there, Harry didn't try to use the centrohelp.com website to cancel his membership and/or apply for a refund.
SO
Sol O.
Refund
The service that I got was terrible so I decided to unsubscribe to it. This service made it impossible. I hated it. Tried so many times to cancel and it’s like it wouldn’t load. Now they charged my card for $29.99. I want a refund.
Response from CentrobillJun 4, 2019
Dear Sol,
Unsubscribing or applying for a refund is as easy as visiting centrohelp.com and making a few clicks.
Would you still want any assistance, please provide your order reference number.
Regards,
Centrobill Team
JD
JDM
Impossible to cancel a recurring…
Impossible to cancel a recurring subscription which was cancelled immediately. So far charged a total of £179.95. I am unable to contact the company. The website will not allow a response, it just keeps sending a login link which then takes you back to the login screen but no further.
Response from CentrobillJun 4, 2019
Dear JDM,
Your charges were processed via Epoch.com, so you should visit https://epoch.com/billing_support/contact?ref=bl for assistance with those charges.
Regards,
Centrobill Team
SS
Sebastian S.
Fast respond
Fast respond! Quick clearence of the issue! Thanks a lot
AK
Akhil
No notification for payments
You wont receive notifications when the payment goes through.
I unsubscribed from a payment 4 months ago. I did not realize it was a double subscription and since I didn't receive a payment notification, I had no idea I was losing 20 dollars every month for the last 3 months. Very unreliable, I recommend check your bank to see if you have any extra payments with the company. If there is cancel right away.
ps. they don't always reply when you ask them directly.
Response from CentrobillJun 3, 2019
Hi Akhil,
We apologize for the unpleasant experience that you had with our company. Could you please kindly provide your order reference number, so that we could investigate our past communications and find out where it went wrong?
Regards,
Centrobill Team
