Dave J.
I subscribed a month ago to a girl and…
I subscribed a month ago to a girl and unsubscribed about a week later and deleted my account but still getting charged for it, money after coming out of my bank account two days ago.
Before posting a review make sure you tried to get in touch with our customer support team using our website https://centrobill.com .Always quote order number and customer support ticket number in your review.
Centrobill (centrobill.com) has 269 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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269 approved reviews, newest moderated first
Dave J.
I subscribed a month ago to a girl and unsubscribed about a week later and deleted my account but still getting charged for it, money after coming out of my bank account two days ago.
Ibrahim K.
I am trying to cancel my subscription but when i go to the website and enter my email address it’s saying there is no an account for this email
Response from CentrobillAug 27, 2019
Hi Ibrahim Khalil, It seems that you've mistyped your email address during the checkout, and now unable to log into our self-care website. Regards, Centrobill Team
Samgorre3
I was told it was a free Trial one day free trial but money was taken out my account immediately n the day free trial was pointless because nothing happened on that day I wasn’t added back and I was charged before I got the trial 😔
Response from CentrobillAug 26, 2019
Dear Samgorre3, Please note that we do not charge for free trial subscriptions, but rather instruct your bank to reserve an amount on your card. If you cancel your trial access, that amount will be released automatically. If you wish to cancel - please follow the instructions here: https://centrohelp.com/v2/faq#cancel Regards, Centrobill Team
Emre O.
my free 1 day trial is coming to it’s end and i still am not able to cancel my subscription so i won’t get charged for it! i understand centrobill are doing all they can and they have already contacted me i’m just waiting on another reply from them to confirm my account is deactivated and i won’t be charged for it. i have also contacted them on another account which they replied asking for details which i sent through but for some reason won’t let me post another review on my main account, hence why i am writing one on this account, i hope centrobill can read this and know who i am and deactivate my account with a refund back to me! thank you.
Response from CentrobillAug 25, 2019
Hi Emre, We've canceled your account and instructed your bank to void the preauthorization. Regards, Centrobill Team
Emre O.
i signed up for a free 1 day subscription on fancentro, as i was just wanting to check it out and cancel my membership straight away so nothing was charged, and as i try to cancel my subscription, it asks for my email and gives me a choice of 3, and whichever choice i choose and fill out it refreshes the page, i understand that centrobill are trying to help out everyone here but i just hope i can get a reply to this ASAP and acknowledgement that my account has been deactivated, hopefully receive a full refund and will never be charged again. I also don’t recall getting an Order ID, Transaction ID or Membership ID so i’m not sure if that is needed or not.
Patrick Z.
Called to have a transaction on a CLOSED/DELEATED ACCOUNT rectified, still nobody has contacted me. Centrobill can certainly respond to reviews posted on this website, but cant handle the business of fraudulent transactions. Dont bother trying to call or contact a person there, it wont so any good. FRAUD FRAUD FRAUD. They wont respond to emails either.
Response from CentrobillAug 14, 2019
Dear Patrick, On July 29th we've replied to your inquiry from the day before, confirming that your subscription is active and explained how to cancel it. It's still active as of now, so we assume you decided not to cancel it for whatever reason. Until July 28th we had no support inquiries or cancellation requests from your email address or mentioning your username. If you had indeed contacted us anyhow "weeks ago" as you say, you must have received auto-reply with the ticket number. Please kindly edit your review with this information. Regards, Centrobill Team
Mostliveralf365
ITs a good service I just went to get a free trial for a day then on my snapchat I had another but when I looked to cancel no option appeared (note that I use mobile so I don't know if it matters) but today I was charged for both and I asked for a refund hoping they respond as I have had my entire wallet emptied I will delete my account once I'm refunded to avoid a further issue
Response from CentrobillAug 14, 2019
Hi Rafael, You were indeed charged for your subscription yesterday. It's still active, and we don't even see that you applied for a refund with us. Did you contact us through the self-care website centrohelp.com? Or mailed [email protected] directly? Either way you must have received auto-reply with ticket number. Please add it to your review. Thank you! Regards, Centrobill Team
Duffman
I subscribed to centro with wrong email address. Now I cannot access my account and cancel my membership. I've tried contacting centro this past few days but no response. Please help.
Response from CentrobillAug 13, 2019
Hi Duffman, we have changed your email to the one you provided in private message. Now you should be able to log in to our self-care website to manage your subscription. Regards, Centrobill Team