William H.
It took me days to cancel
It took me days to cancel. Not only that, but months later they still have not made it clear if im still paying.
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Centrobill (centrobill.com) has 269 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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269 approved reviews, newest moderated first
William H.
It took me days to cancel. Not only that, but months later they still have not made it clear if im still paying.
Edgar N.
I wanted a one moth subscription and it gave me no choice but to get the year subscription and I still cannot see anything . I need at least the year refunded because I didn’t want that . Now I have no money for my medicine that I need to stay alive . Horrible. If you’re lucky enough to have not purchased anything yet, don’t . Keep your money . This over charging is gross and they aren’t giving me my money back , so I’m going to the better business bureau and giving them a bad score there too. My only thing is that I need the largest charge refunded I’m leaving my order number below for centrobill to see if they could remove the transaction and refund me my money
Response from CentrobillAug 12, 2019
Dear Edgar, Applying for a refund is as easy as going to centrohelp.com and making a few clicks. And there would be not a single reason to not fulfil your request to your fullest satisfaction. You mailed us on Saturday evening, in our auto-reply you were provided instructions on how to cancel your subscription and our response time frames. Nevertheless you left this review just 30 minutes later, and even your subscription is still active. How honest is that, Edgar? Regards, Centrobill Team
Taner
I’ve bought my subscription and cancelled it within the trial periods and yet I haven’t been issued a refund and it’s been more than a week.
Response from CentrobillAug 19, 2019
Taner's purchases were fully refunded on 2019-08-01. Regards, Centrobill Team
Alan
I paid for a subscription to an adult website managed by Centrobill. The conditions were that the subscription was renewed every two months. Suddenly, my site access stopped and the message was my account was inactive either because my membership has expired or there was a problem processing my payment. None of those two conditions exist. I have been charged for the rolling two months subscription and my current subscription was not due to expire for about six weeks. Over a period of about three weeks I sent five messages directly to Centrobill from the website detailing all of the issues. I got no response. I also sent two messages directly to Centrobill from their own site. Again, I got no response. I am absolutely appalled by the level of customer service. In fact, there is no customer service. A quick look at the reviews found here don’t give me any comfort about the ability of Centrobill to deal with customer’s concerns.
Response from CentrobillAug 5, 2019
Dear Alan, We apologise for the issue with your access, and what to emphasise that asa per our records there is not a single incoming customer support inquiry from your email address. Your access is being restored now, and you will receive email notification once this is done. Also, date of your next payment has been set to 2 months from today's date. Regards, Centrobill Team
Art Ernest De Leon C.
I never remember signing up for this i just saw my my bank that i got charged i want my money back and cancel what ever this is now
Response from CentrobillAug 4, 2019
Dear Art Ernest De Leon Catalan, Believe us, it's not in our interest when someone uses stolen cards to purchase products from us. So if you suspect your card was stolen, please notify your bank, report this case to the police and ask them to reach out to [email protected] to receive more information. We will willingly disclose all the information that we know about the person who initiated those charges and immediately issue full refunds. However, if there is a chance that someone from your household used your card without your permission, please send us an email to [email protected] quoting your card's last 4 digits. Then post here the ticket number from auto-response and we will investigate the situation further. Regards, Centrobill Team
Lopez
I emailed Thursday and still haven’t gotten a response. I got charged another $75. I haven’t been using cento. I used it for 3 months after paying the initial $75. I did my know it would keep charging me. Hoping for a cancellation and a refund on the last 2 charges.
Response from CentrobillAug 4, 2019
Dear Lopez, Your subscription is now canceled, and the most recent charge has been refunded back to your card. If you wish to apply for a refund for another charge that was processed 3 months ago, please kindly contact [email protected]. Regards, Centrobill Team
Steven
I was charged $90 twice for a total of $180. I tried logging on to the website to see what the deal was. But none of me email accounts worked. I just want to cancel my membership and possibly get my money back or at least half! I don’t want to be charged in the near future Edit: centrobill was helpful
Devoreaux V.
I've been trying to cancel for over a week. I've tried the Centro bill site but every time I enter my info, it resets the site. I've emailed support & was contacted by Jane but I still get the same site info. Please help.
Response from CentrobillJul 28, 2019
Dear Devoreaux , In Centrobill we do not have any tickets sent from your email address. You have two memberships, and I have canceled both of them right away. Regards, Centrobill Team