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Centrobill (centrobill.com) has 269 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
Also known as
centrobill.com
Website
centrobill.com
Category
IT & Communication
Location
Matawan, New Jersey
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 58% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I was using facecentro and was told one price to be paid and was charged for an entirely different price. I immediately cancelled my subscription and attempted to contact centrobill support and have yet to hear from them about my refund for the incorrect charge...
Response from CentrobillSep 19, 2019
Hi Pierre,
We have sent you a private message here to confirm some details.
Regards,
Centrobill Team
LB
Lee B.
i was going to purchase something
i was going to purchase something very small on Xtube, it was supposed to be a 1-time 99c fee...i got to the next page, they wanted $2.95 in x-tube money to be purchased....it wouldn't let me do my 1 time 99c purchase....then they tried to suck an extra $1 out of me, for 1 day, then after that, $29.95/month for recurring membership....so i looked for terms of service & terms of use for Centrobill, & i couldn't find anywhere where i could actually connect to a human being by phone or internet chat......searched all over , as far as i knew to search, even looking for a sister company, that might have a number, and of course, nothing...no phone number or even a link to a customer service representative chat....after that, i dug up reviews from trustpilot & saw NUMEROUS bad reviews of the company....i read them to see what the arguments were about..and each time Centrobill argues, with grievous pettiness, with their PAYING customer(s)....and provokes them usually further then how already or annoyed they already are.....instead of actually aiding them in CIVILLY fixing their issue...i'm sorry, but i won't be doing any business with Centrobill.....isn't it nice how you diverted from fixing any problems that exist, but rather, shifting the blame to me and calling me BAD.......sad way to deal.....not civil at all..o & by the way, for all of you reading the reviews, if you look at the top of the page, you'll see there's a chart for ALL THE REVIEWS & averaged out, 64% of the reviews are bad & 12% are poor.....great & excellent ratings speak for themselves....quite low really, to be honest...you know Centrobill, NUMBERS DON'T LIE!
Response from CentrobillSep 17, 2019
Dear Lee,
Thanks for your review. Trustpilot is a place where customers (and not customers, like you) mainly come to leave their BAD reviews. You are yourself a proof.
We are not facilitating our customers to leave good reviews for us, nor paying for the reviews. We are open to the feedback of any kind, either positive or negative, and use it to improve our business.
Regards,
Centrobill Team
SU
sura22
i cant cancel my Membership on…
i cant cancel my Membership on hentai.xxx
please help me
Response from CentrobillSep 17, 2019
Hi Sura22,
We have sent you a message and asked for some other details in order to locate your membership.
Or you can follow the instructions here: https://centrohelp.com/v2/faq#cancel
Regards,
Centrobill Team
BO
boss
I WANT TO REFUND MY MONEY!
I WANT TO REFUND MY MONEY!
Response from CentrobillSep 15, 2019
Hi
Please use our self-service website centrohelp.com
Regards,
Centrobill Team
JK
Joshua K.
This site is a sham...
This site is a sham...purchased a $85 tier package from this Olivia “influencer”. After 4 days she gave me access to her snap chat (that was $45 for access) but never sent the 85 videos and photos that were to come with the purchase. Tried canceling the purchase within a few days of purchase, as I knew it was a scam. Snap stories were just replayed from memories. Never got the 85 videos (17 days later now) customer support said she fulfilled her obligation of the sale. Would not respond after that. Guys, just dispute it with you bank within 6 weeks. Customer service will not refund you if it was a one time purchase, or if the “influencer” does not follow through. Currently just filed a small claims summons and complaint in my local civil court against fancentro, as they were the billing agent for the influencer. I would like court records to show how much of a sham this is. They’re so ignorant they clearly did not see my email signatures showed I was an attorney. Clearly I know my legal rights, I also know how to file complaints and civil actions. Worth the $184 filing fee to have their name now forever documented in the Wisconsin court system as being sued. I have reached out to centro bill customer service. They had issues contacting the seller. Stated because she added me to her snap (though it’s a scam account) she fulfilled her obligation. Even though I purchased 85 videos and never received them. Photo of centro bill description states 85 videos upon purchase. Not 16+ days later. Centro support did not fulfill its fiduciary duty to the consumer.
Response from CentrobillSep 14, 2019
Hi Joshua,
Thanks for your feedback. If there's anything we can do to improve your experience, feel free to reach out to us at [email protected].
Regards,
Centrobill Team
TR
Tre
Honest company
I purchased a membership and immediately noticed it was the wrong site the artist was using and canceled within minutes, i put in to cancel and get a refund and i would just like to know when and if that would happen
Response from CentrobillSep 13, 2019
Hi Tre,
We have instructed your bank to credit funds back to your card about an hour ago. In some cases, it shows up instantly, but sometimes it may take a day or two until your bank reflects it in your statement.
Regards,
Centrobill Team
TI
Ties
Still waiting for response
Hello. I didnt receive my subscription on order 75566356. Im still waiting after 2 days
DP
David P.
cannot cancel my subscription
I’ve been trying to cancel my subscription and it won’t let me cancel it, it keeps telling me that I should use the email I registered with and I am using it but still doesn’t work, and to make it worse they don’t even respond to my emails. This is a terrible service.
Response from CentrobillSep 10, 2019
Hi David,
It seems that you've mistyped your email address during the checkout, and now unable to log into our self-care website. We have contacted you directly to figure out some details and update your email in our system. Please kindly reply to our message asap.
Regards,
Centrobill Team