Cenlar FSBReviews of cenlar.com

This company lives in the 20th century. They are unable to change your address by any means other than a faxed request or written and mailed request with proof of ID. Their service agent, Justice was condescending and unhelpful. They have no way to talk to a real manager. Organizations who use this tactic are always avoiding accountability. I would recommend never having any association with this company. If anyone in leadership reads this, I would recommend a complete teardown of your customer service procedures because they are horrific.

This has to be the worst mortgage company, I believe they maybe associated with Citibank. Unprofessional and unknowledgeable employees. My escrow sent them the payoff for my loan, and I called ask them for a breakdown and my return of the overage sent to them. They could not provide me with what I was asking for. Then they said my check would be sent to me between 17 - 20 days. Why would it take that long to refund what's due to me???? The money was wired to them, which means the funds are good.

This is the worst mortgage company I have ever worked with. Customer service takes 10 minutes to get to a human, and that person is never helpful. I refinanced just to end my relationship with them.

The customer service at Cenlar is overwhelmingly inadequate. Their interactive voice response system is like being stuck in a maze in a cave in the dark-- it takes forever to reach a live person. One reaching a live person, the agents give roundabout answers that amount to being non-answers. Nobody seems to know basic math or understand things about mortgage loan servicing which is quite literally the topic they are there to discuss. I've spoken to agents that range from mildly rude to downright combative. Nobody truly wants to answer a question, let alone solve an actual problem, and it feels like they just want to get off the phone quickly. THE. WORST. CUSTOMER. SERVICE.

Cenlar has refused to provide online access to my financial records. No phone calls, Pls

Unfortunately the Credit Union I got a loan from turned me over to Cenlar for all aspects of my loan. It has been a nightmare every step of the way. There is no number to call so you are stuck with web chat. I tried 3 different times and got stuck with Abdul each time. He was obviously watching a movie or cooking dinner since he would just stop responding for minutes at a time. He wouldn't answer any questions and refused to give me a phone number to call to actually get help. Now I am told they offer no form of customer service on the weekend. I cannot get any assistance. Alliance Credit Union will also get a terrible review for sticking me with this company.

After making what would be a substantial final principal payment thru their "Approved and Designed" payment portal, and making a final payoff payment by "WIRE ONLY" as requested, it is suspect that they would "mysteriously" have an issue with the routing of the payment and cancel and silently reverse the payment without and advisory issued. When I attempted, politely, to ask the Cenlar representative to explain why, the phone call we will say "dropped." At a BARE minimum, Baxter Credit Union owes it to me, to conduct a full investigation into this and hold Cenlar accountable for anything they find.

Am extremely upset about my mortgage being sold to CENLAR. What a joke. You cannot get a live person EVER to talk. If you do, then they put you on a "brief hold". This company is not user friendly nor customer friendly. Relying on a VRU to handle everything is awful. If my mortgage rate wouldn't change, I'd LEAVE THIS COMPANY ASAP. Have tried for over a week to get a hold of someone because the transfer to this lousy company because of questions regarding my escrow account.