Cenlar FSBReviews of cenlar.com

Horrible company! After six weeks and more than a dozen phone calls, they still can’t seem to get the “internet block” removed from my online account. So I can login but I can’t see any details. Every time I call I get a different answer. I’ve been told it would be resolved in 10 minutes, two days, two weeks, yet here we are six weeks later. Terrible customer service!

Cenlar has the worst customer service... Representatives are rude and don't provide much help when there is an issue. I have had multiple calls with them and they have sent me to multiple departments speaking to multiple representatives, not being able to solve issues. Specifically house insurance information issue. You are going to do a lot of the hard work of figuring things out on your own, just warning you.

our loan was sold to this despicable company -they had our address listed on their website wrong, so the "send payments here letters" were being sent to the wrong address. We were late on a payment because of the shuffle. As soon as we became aware, the amount was immediatley paid, but, they still reported to credit agencies (I believe they want to trap you with them by this move so you can't refinance) we disputed with the Credit agencies, with proof they had wrong address and this was during a loan transfer, and we were current and had always been current up until the transfer. They told us to call Cenlar, which told us to call Loan administrator which went no place, they refused to remove the ding on the perfect (talking high 800's credit score) we dropped 100 points and have been there since. They also will not accept an extra escrow payment if you are paying after the 1st of the month. I have had 15 plus home loans and NO company has ever said "your payment is late" until day 10 of the month. Not this company, it's pay on the 1st or your late. I truly believe they want to mess you up so they can steal more fees or worse yet, steal your home. We did not choose this company- we were sold to them, should not be legal to sell your business to companies you don't choose yourselves.

I have a HELOC that had about a $34k balance on it. As I had the money to pay it off, I contacted them and was told I could pay it down to zero and leave the account open only having to pay the annual fee or pay it off which would close it. I chose to pay it down to zero. They provided a demand letter with instructions on how much interest per day they would charge me if I didn't pay on the date. So I did that. I wired the money and added the extra interest as per the instructions. They claimed they didn't get it on the day I wired it (Ca - time 11am - NJ time 2pm). So I called the next day and they said I owed more interest to pay it to zero. So I paid that over the phone. by the end of the week - this is 3rd week in Dec, they showed I owed another $146! I called and they said I owed more interest! I asked how they could charge interest on a zero balance and they didn't have an answer. I contacted the Consumer Financial Protection Bureau and that got Cenlar to contact me and agree to reverse some of the charges but then they didn't do it - I should say that someone adjusted it and then they adjusted it back up! After talking to them on the phone and talking to a complete idiot who just had NO ANSWER for how they were charging interest on zero, I sent in a check for $200 to cover anything extra. This was paid in full by end of 3rd week of December and my credit report shows they haven't reported that I paid it off - last reporting by them was Dec 5th and it's now Feb 2, 2024. I'm getting ready to report the entire saga to CFBP again and see if the CA Attorney General wants to address. Definitely criminal - either mafia or private equity - kind of one and the same.

Horrible horrible service. No communication. I was trying to talk with the loan modification department about my mortgage. This department couldn't care less. I don't see why Citi bank works with them. I advise anyone to stay away from Citi and Cenlar. Ask any bank institution who is servicing their mortgages and if the tell you Cenlar please go somewhere else even if you have to pay a little extra. Protect your money and your sanity. Please stay away from ignorance.

Cenlar has no integrity. Citibank much to my dismay handed over my HELOC to this company. At the beginning of 2022 Cenlar unilaterally changed the process and would no longer accept a principle only payment until the monthly payment was completed. The account is set up with auto pay at the end of the month so if I have extra cash to draw it down for most of the month their unilateral change prevents me from drawing down the principle. This is a predatory practice that harms individuals at a time when interest rates have gone up. Would never recommend this company.

LOL - THE CENLAR SITE STARTS WITH THIS: "Your Trusted Partner, Each And Every Day. With performance and care you can count on, Cenlar is driven by a shared commitment to your success. This couldn't be further from the truth. CENLAR are the absolute worst. I blame (sh)Citibank and as a consequence I will be taking all my business elsewhere. CENLAR are a joke of a company.

CENLAR are truly the worst company I have ever had the misfortune to come across. I would give these clowns 0 stars if I could. They screwed up my auto-pay and my perfect credit score was ruined.