Cenlar FSBReviews of cenlar.com

This company has been fine when nothing changes - regular payments, online viewing of statements, auto pay - easy. But come selling of the property, and you are entering the ninth circle of customer service hell. Despite registering the change of insurance coverage, they incorrectly made an insurance payment from escrow, left me to chase down the refund, and escrow balance for refund still not right. But the real issue is the customer service - each message to their online system is greeted with a stock reply from a new agent with lack of visibility of prior conversation, and I might as well scream into the void trying to get my money back. My mortgage got transferred to Cenlar management mid term - but if you have a choice, choose elsewhere if you expect human contact.

Until today, I haven't had any problems with this company. Today, I tried to make my monthly payment online, but their new web site does not accept payments. I've been on hold for the past hour. No one can tell me where on the new web site can I make my payment. I've been transferred twice and am waiting for IT to pickup. The hold music is so annoying. Hopefully, someone will pickup soon...