Shawnda C.
Refund process is not easy
It took multiple emails for me to receive a refund. I sent the mascara back in April. I paid for shipping as the company wanted to deduct a large amount from my refund if I used there prepaid label. I live in los Angeles and the Warehouse was also in the valley, so not far. The product was delivered in April. I had to followup on my refund. My money was refunded, but the companies response was that I needed to use there prepaid label for a refund, ridiculous. I wrote the RMA# on the box, which was included on there shipping label and the order number was also written on the box. It seems this company does not want to refund your money or they make it extremely hard.
Response from Cellmetics BeautyJun 10, 2026
Hello Shawnda, Thank you for taking the time to share your experience. We’re truly sorry to hear that the refund process felt difficult and frustrating. We understand how disappointing that can be, especially when things don’t feel straightforward or smooth. Please feel free to contact us at [email protected] so our team can assist you directly. Best regards, Cellmetics Team