Cindy C.
Poor product
Poor product ! Does not enhance eyelashes is clumping and smudging ! It is not worth the cost and customer service poor - offered a partial refund within in 2 tubes and one was unopened - contacting them within 2 weeks of use to voice concerns of the poor product and my disappointment in their item - would not recommend to anyone I have attempted to answer your request to the email address you noted for 2 times so far and the email Does not go thru - please advise how to handle response to my review and order info - thank you
Response from Cellmetics BeautyOct 12, 2026
Hello Cindy, We’re truly sorry to hear that the mascara did not meet your expectations. We understand how disappointing it must have been to experience clumping and smudging, especially after using the product for two weeks and hoping to see more enhancement. We’re also sorry that you were unhappy with your experience with our customer service. Regarding the refund, our team offered a partial refund based on the circumstances of the order, including that one of the two tubes was unopened. We understand that this may not have been the resolution you were hoping for, and we’re sorry for the frustration this caused. We would be happy to review your order and the refund details again to make sure everything was handled correctly. Please email us at [email protected] with your order number and any relevant details, and our team will be happy to look into this further. Best regards, Cellmetics Team