Cellmetics BeautyReviews of cellmeticsbeauty.com

Response from Cellmetics BeautyOct 22, 2026

Hello Laura, Thank you for sharing your feedback. We’re sorry to hear that our mascara didn’t give you the length and curl you were hoping for. Results can vary depending on individual lashes and application, and we understand how disappointing it is when a product doesn’t meet your expectations. We truly appreciate you giving Cellmetics a try. If you’d like to discuss your experience or need any assistance, please contact our customer care team at [email protected], and we’ll be happy to help. 🙏 Best regards, Cellmetics Team

Response from Cellmetics BeautyOct 22, 2026

Hello Marion, Thank you so much for your lovely feedback! 💕 We’re delighted to hear that you’re enjoying our makeup. We’re sorry the lipstick shade wasn’t quite the right match for you, but we truly appreciate you giving it a try. We hope you find another shade that suits you perfectly! ✨ Best regards, Cellmetics Team

Response from Cellmetics BeautyOct 13, 2026

Hi Cheryl, Thank you for your lovely feedback! We’re so pleased to hear our team was able to answer your questions and make your experience a positive one. We truly appreciate your kind words and support! 💕 Best regards, Cellmetics Team

Response from Cellmetics BeautyOct 13, 2026

Hi Ginlee, We’re truly sorry to hear about your disappointing experience with both the ordering process and the products you received. We also appreciate you sharing your concerns about the mascara and highlighter. We understand that receiving store credit instead of your preferred resolution may have added to your disappointment. Our return and refund procedures follow the terms and conditions outlined on our website, but we recognize that this may not have been the outcome you were hoping for. We’d like to encourage you to continue communicating with our customer service team so they can review your concerns and clarify any available options regarding your order and remaining credit. You can reach us at [email protected], and our team will be happy to assist you further. Best regards, Cellmetics Team

Response from Cellmetics BeautyOct 12, 2026

Hello Cindy, We’re truly sorry to hear that the mascara did not meet your expectations. We understand how disappointing it must have been to experience clumping and smudging, especially after using the product for two weeks and hoping to see more enhancement. We’re also sorry that you were unhappy with your experience with our customer service. Regarding the refund, our team offered a partial refund based on the circumstances of the order, including that one of the two tubes was unopened. We understand that this may not have been the resolution you were hoping for, and we’re sorry for the frustration this caused. We would be happy to review your order and the refund details again to make sure everything was handled correctly. Please email us at [email protected] with your order number and any relevant details, and our team will be happy to look into this further. Best regards, Cellmetics Team