Marcia W.
BUYER BEWARE!
BUYER BEWARE!! Ordereed mascara, cancelled 2 hours later, 3 hours later it shipped. I contact the company, they told me to wait till receipt and then return, for the small price or return shipping and a $15 re-stocking fee, which all total is almost as much as the mascara. Stay clear of this company!!
Response from Cellmetics BeautyJun 15, 2026
Hi Marcia, We’re sorry to hear about your experience and understand your frustration. Once an order enters processing, it may no longer be possible to stop it before it is dispatched. Our team is continuing to look into your case, so please keep an eye on your email for further updates. If you have any additional questions or need any further assistance, please contact us again at [email protected]. Best regards, Cellmetics Team



