CCS MedicalReviews of ccsmedical.com

Been waiting for my medical supplies now for 4+ weeks as supplies dwindle, of course I've re-ordered due to the dwindling. After 2 prior phone calls both requiring a 30 minute wait I made a 3rd (and again waited) and during this call they demanded a $75.00 Co-Pay which I did pay. Then after another 2+ weeks waiting & noting that for the past 2 weeks their own Internet site stated my order was entirely green lighted to ship it had not.........so I called a 4th time and again waited and the agent told me my products were on hold pending payment - then she said "oh, I see you already paid"..........I had to waste 40 minutes of my time just to inform these idiots they already had my money..................I am really quite sure all this company cares about is money, patients are of little concerne.

CCS did not inform me that my insulin pump supplies weren't available. Terrible customer service.

I am extremely disappointed with CCS Medical and their recent handling of our daughter’s insulin pump supplies. My 13-year-old daughter has Type 1 Diabetes. She requires a continuous supply of insulin to stay alive. These supplies are not optional — they are medically necessary and time-sensitive. For years, CCS Medical would process our order, bill insurance first, and then send us a bill if anything was owed. Because she has two insurances, our responsibility has typically been $0. Recently, CCS changed their policy and now requires nearly $500 upfront BEFORE placing the order and BEFORE submitting to insurance. We paid almost $500 at the beginning of February for her supplies. Since then: The supplies have not shipped. Insurance has not been processed. We cannot reach anyone by phone despite multiple calls and hours on hold. Emails have gone unanswered. Based on social media comments, this appears to be a common issue. Meanwhile, my daughter is nearly out of the life-sustaining supplies she needs. It is unacceptable for a medical supply company to collect large upfront payments for critical diabetic supplies and then fail to deliver the product or communicate with families. This has caused significant stress and put our child’s health at risk. We trusted CCS Medical. That trust has been broken. We are requesting an immediate shipment or a full refund so we can move to another supplier. I would strongly caution other families who depend on timely medical supplies.

Hours on hold for two days and no one answers. When I select to have my call returned, they don't. How does Medicare justify forcing their clients to use a company with 95% reviews 1* and 4% are 2*? This company needs to get someone to answer the phone and call clients back. When prompted, I gave my number for a callback. No one has. I sent an email to their help line and got no response. I am trying to order CGM supplies for my Type 1 brittle diabetic husband and the patient portal order is wrong. He will run out of supplies before I get a response! I feel frightened and customers should never feel that way. This is a life-threatening illness.

The worst of the worst! -27 stars!

If I could give less than a one rating I would!! I have waited a ove a month and my new pump still isn't here plus I'm not able to log into the useless website. I don't understand why Tandem would even use this company for service of their product.

CCS Medical is the worst company I have ever used. I am a type 1 diabetic and have had diabetes for over 40 years. They held my supplies for a month and gave me every reason that they could not process it. Blaming their delay on insurance, doctor, prescription and so on. My insurance company gave them an override to send immediately. They still delayed. Then I get an email saying it shipped and an employee pulled the shipment saying I think she said she has difficulty using this. The recorded phone call would have solved it all. I was borrowing supplies that had not been prescribed to me because I ran out of my medical supplies due to their constant delay. READ THE REVIEWS THIS COMPANY SHOULD BE SHUT DOWN! Anyone wanting to do their homework, I am willing to share all recorded calls I have. Avoid CCS MEDICAL

Do not deal with this company - Called customer service and told it would be a 90 minute wait -