Order medical supplies to your door from CCS Medical, a medical supply store online bringing you all that you need for health and wellness; call 1-888-MEDICAL.
CCS Medical (ccsmedical.com) has 49 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Philip S.
this is the 3rd time I have called about my g6 sensors getting sent and still have not talked to anyone! in the last 3 days I have been on hold for a totale1 of 5 hours. today I have not been disconnected yet but the day is still young! The website says still on hold due to documentation missing but it doesn`t say what documentation? After 5 years nothing has changed so what's missing that wasn't there before? I have even texted but still NO CALL BACK!!
Ric A.
Here it is, a year later from my last review. No signs of improvement in customer service, accurate orders and communication. Don't bother calling unless you have an hour or two to spare. The automated service kept asking for my 5-digit zip code which I clearly stated, but it kept asking resulting in not identifying me as a customer and switched me to the on-hold for a person position. If a manufacturer has a change or discontinues a product, CCS is very poor about relaying this to the customer for alternatives or discussion. CCS pound their chest about being in business for 30 years...look at their rating percentages, it makes you wonder if anything was learned.
K. A.
The bad news is that they NEVER answer their calls. The virtual agent cannot help in my situation and I need to talk with billing. I've tried both the billing number and the regular customer service line. On the phone for over an hour each time I try. I finally hang up. I'm trying their help email and hoping someone will respond. I cannot believe this company does not have a responsible customer service line! So frustrating
Susan J.
CCS where have you gone? My husband’s type 1 diabetic supplies have always been provided in a timely manner with easy to reach pleasant and helpful phone reps. Recently I’ve been on hold for hours during various attempts to reach you by phone over the past weeks. I am given the option to get in line and have my call returned or visit the website. My calls and email have not been returned and the patient portal does not confirm the information I need. This is unreal for a company that was otherwise above bar for service.
Rosa K.
Spent 4 hrs on hold, finally hung up & called back. At this point I choose to have them call me back….they never called!!!! I’m aware that companies are pushing people to use the internet instead of talking to a human however; some of us don’t have computers, or a car to drive to the library. Do better CCS!!!!!!! I’m out of pump supplies & can’t get CCS to answer a call.
Scott
Same as all the other complaints. Worst company to work with in my entire life! Don't answer or respond to anything. And I mean anything. Ex; I have 3 phones lines all on hold for hours. I've sent 6 emails. And this is responding from their voicemail yesterday. Trust pilot needs 0 stars for CCS Medical
Mark A.
They are by far the WORST medical company I dealt with. I only had 1 order shipped from them and it was one too many. After getting my order, I called them during the normal business hours they had listed, only to get an automated response telling me to call during their business hours. I called back in a couple of days and was told it was approximately a 5 minute wait. I waited over 2 hours the represtative said I need to speak to the pharmacist, but they just closed. I was told she will send a message for the pharmacist to call me the next day and after a week I never got a call. They are dealing with patients medical needs and they are awful. STAY FAR FAR AWAY!!!!
jose B.
Put 1 star because it won't allow 0, terrible service, waited 50 minutes online and nobody answered
