CB2Reviews of cb2.com

I am so regretful that I decided to order from CB2. Here's what happened...I'm moving to Hawaii and I needed some furniture for my new place. They had a 15% off black Friday sale and they are one of the few furniture companies that ship to Hawaii so I picked a few things and tried to order. For larger items you need a shipping quote before you can order...this is where my nightmare started. My story is complicated but simply my only request was to get the 15% discount and to have my orders put on hold since I am still out of the country and would not be able to receive the packages yet. After some awkward attempts at ordering via email with Carmen Thompson (the person in charge of special shipping) we finally connected over the phone and she was very nice and helpful and I thought everything was resolved. She said she would cancel my previous online quote orders and took my order for the coffee table and gave me the 15% discount with my later shipping option. As her advice for cheaper shipping she told me to order the other items online and then she would immediately adjust the shipping date and give me the 15% discount (since the time limit had already past.) I ordered it online and immediately gave her the order number over the phone and she said she adjusted it. A few days pass and first I get an odd charge amount on my credit card from CB2 ($133, not adding to up to anything I ordered) and then I get an email saying part of my online order is shipping...I email Carmen and she says she's sorry and will call FedEx to fix the problem. Today I get a message from my new landlord saying theres a big box left at my front door. I check and its the order that was supposed to be delayed. Now I'm getting upset I mean I made it very clear DELAY the order please. And I even double checked with Carmen and it still gets delivered. I now realized I never got an order number for my coffee table over the phone with Carmen so I chat with customer service and they give me a number. Just to make sure everything is OK I go online and double check to make sure my coffee table hasn't shipped and I find out the number they gave me is for an old quote I requested. The order was never cancelled and is on hold at their warehouse! An order that I never authorized and that was supposed to be cancelled by Carmen. Thank god its on hold, this order was for heavier items and I'd be charged $375 just for shipping! The other old order was cancelled so I don't know what is going on here. I am very upset and stressed about this whole experience. I have 3.5 more items shipping and I hope that no more mistakes will happen. Why is this so complicated?? I'll be back once all is done to give my final opinion on CB2, but so far bad impression, terrible communication, and what is that $133 on my card for??? Update 12/7 I found my missing order number! It was in my junk mail and that was my fault in a way for not finding it BUT even so still no response or apology from Carmen about my order # and the box being left at the door. I checked my go-cart order status online and see its delivery status is "customer pickup for 12/6 in CA" WHAT??! Common people...I finally get a hold of customer service via chat (phone was a joke! I don't even think anyone is taking any calls, it just kept saying "wait time 0 minutes" Whaa?) Anyways, the person on chat gave me the international teams direct number and I got through to someone in 6 minutes a record! She looked it up and said the system is strange about status but it says my order will ship out Dec. 20th so that was a relief. I also found out that my odd charges on my card add up to the correct amount, but why they are taken is such odd increments? No one could give an answer. She also cancelled my other order... For goodness sake, could this order please just go through without anymore mishaps?

Absolutely ridiculous shipping policy in this age of e-commerce. They utilize an outdated shipping setuo with individual regional contractors that takeout to 2 months to receive an order. Give you a 30 minute window to be available at delivery then if you aren't there add 2+ weeks to time. When asked about timing customer service state there is nothing they can do. "We load everything on one truck that goes across the country. When it gets to you is out of our hands". I could have it custom made in China, shipped on a barge, and delivered by train and the item would get to me faster than the Cb2 delivery methods. Plus they pass all shipping expenses on to the customer. They should be paying me for lost interest on the amount of time they had my money for the items purchased. I have not idea what manager or executive authorized this policy but is absolutely ridiculous. WARNING: Do not order any furniture from them online!!

Had a terrible experience with their customer service after sending a broken desk. Would avoid this company and everything they sell.

Worst return policy! you are responsible for shipping cost, so I would have to pay $25 to return my items? Ridiculous, after I spent over $80.

Worst customer service experience ever. Order a bunch of furniture from them for my new apartment. Had to spend 2-3 hours at the store because there systems are all messed up. Then agreed to wait for 10 days for a delivery date. 1st attempt at delivery: didn't come within the apartment delivery time despite repeated emphasis from my side at time of purchase, delivery scheduling etc. that my apartment doesn't allow delivery after 4 pm. On calling the logistics team and then the customer service team was greeted with the response from both the reps involved - "So what do you want me to do now. We are going around in circles" Finally gave me a new delivery date to your convenience (not going out of their way to fix the situation). 2nd attempt at delivery - came with 1/3rd of the furniture only (no couch, dining table, bench etc.) because they messed up at the back end.

The worst customer service one will receive here. The most unhelpful and rude representatives I have encountered in a long time. Even when you try to claim something like the 20% off when you first sign up or free shipping they make you feel like your begging for a discount. They also never send any coupons no matter how many times you purse full priced items. I find it absurd that I have to pay shipping on an item that costs more than $300 but not on $10 chopsticks from their website. I would try to get whatever item you need from any other place. Not recommended at all!

Nice products, bad customer experience. Especially when delivering overseas, no matter the volume. Had a technical problem with one of their products, no one bothered to reply. All in one products are nice, but too much hassle to go through.

I'm learning more about CB2 and I am not happy. I bought a used CB2 wood bed frame recently. Assembling it was a PIA. I have assembled used IKEA bed frames and I like them much better. The CB2 frame was missing some parts so I called them to see if they can send me what I need. Their customer support is not accommodating. Apparently, they do not send parts nor are they available. IKEA on the other hand will send you whatever you need for FREE. I believe this type of service is essential for apartment dwellers bc ppl move around and will disassemble and assemble their furniture. You will lose parts at some point. So I learned a lesson here.