Taelor P.
Garbage phone case, DO NOT BUY!
I’ve had the phone case for exactly 10 months now, and it has stretched out now to the point where it almost falls off the phone. I reached out to their support team to ask if I could get a partial or a full refund, and was told that with the warranty they could not honor any sort of a refund, but were more than happy to send me another crappy phone case. I let them know I was not interested in that offer because I didn’t want to have to deal with this all over again. A partial refund for the $50 I spent on this stupid case would have been sufficient. Absolutely will not be buying from this company ever again. They also screen their reviews on their website, so you can’t see any negative reviews about their products which is highly deceptive.
Response from CaudabeSep 22, 2026
Thank you for sharing your experience, and we're sorry to hear your case hasn't held up the way it should after 10 months of use. We stand behind our products and we take it very seriously. Because we stand behind our products, all of our items come with a 2-Year Warranty, which covers manufacturing defects and includes warranty replacements. Our warranty does not, however, extend to refunds. As your order was purchased in November of 2025 last year, it is outside of our 30-Day Return & Exchange policy. We believe our policies are generous and fair, and we go above and beyond to make sure all of our customers are happy with reasonable solutions. As mentioned in support, your order is within our 2-Year Warranty policy and we're happy to assist you with a replacement. On the point about reviews, we want to make it clear that we do not screen or suppress negative reviews on our website. We value honest feedback and have no interest in hiding it. Please don't hesitate to reach back out to our support team at [email protected] if you'd like to revisit the warranty replacement. We've got you covered, and we're happy to help!