CaudabeReviews of caudabe.com

Owned the Sheath for 12/13/14 Pro and it was always “fine.” When I bought the Sheath for the iPhone 16 Pro, the design felt outdated — Caudabe didn’t follow Apple’s new rounded-edge shape, so the case feels more squared and bulkier than it should. I actually switched to an Incase that was cheaper and felt better. Customer support originally (Jan 2025) offered me store credit without returning the case, which was great… but when I followed up months later, they became oddly procedural. They asked me for the order number even though they send tons of promo emails and could’ve found it by email themselves. Cases = decent. Design for 15/16 = behind the curve. Support = inconsistent. Marketing emails = nonstop. Not terrible, but definitely not the “premium” experience they advertise.

I originally posted a review on the company’s own website, but it never appeared. This now makes sense, because the product only shows 34 total reviews, all mostly positive. For something they claim had “higher-than-expected order volume,” that low number seems suspicious. Here’s my full experience: I placed my order on October 20. By November 4, I still hadn’t received any shipping update, so I contacted support. I was told they were dealing with “higher-than-expected order volume,” assured my order would ship by November 17, and directed to their self-service shipping table for future reference. November 17 came and went. By November 22, still no tracking number. When I reached out again, I received the exact same explanation and was told my order was “being prepared for shipment.” As of November 28, I still had no updates. To make things worse, the product went on sale for about 10% off while my fully paid-for order hadn’t even shipped. At this point, it genuinely felt like I had loaned the company money for over a month with nothing to show for it. After posting my (unpublished) review on their website, I suddenly received a tracking number about three hours later. However, clicking it simply brings up a USPS “pre-shipment” page, meaning only a label was created, and the package hasn’t actually been handed over to USPS. I’ll update this review once (or if) the product actually ships out. UPDATE: Item actually shipped out the following Monday. Caudube also matched the price to the Black Friday discount price. I updated my rating from 1 to 3 star. Due to the missed shipment.

Such a mixed bag. As others have noted, customer support response times are abysmal and due to “a perfect storm” of circumstances, order shipments have been significantly delayed. It seems each week the expected shipping dates just keep getting pushed back. I’ve thoroughly enjoyed caudabe cases in the past and recommended them to many, but this experience has left a sour taste in my mouth. Before the first shipment date expected (late September) was passed, the customer support team helped me add an item to my order and apply a rewards code (yay!), but since then, delay after delay has come and I’m currently sitting on a customer support request that I sent over a week ago now with no response and still have not received any notification of shipment. On top of this, because of experiences I’ve seen online, I’m now also expecting my order to arrive with a defect in the buttons which seem to be rattling significantly. Caudabe responds to these claims indicating a fix is on the way, but given how things are going now, who knows when that will be and it’s disappointing given the premium price for these products. We’ll see when my order arrives - hopefully sooner than later.

Unfortunately while they have a good product, they have poor logistics management and planning. It’s not my problem that they can’t make enough products to meet their own demand. My phone has gone without a case for over a month. It has scrapes and scratches on the edges now because life goes on and that’s what happens when you have a phone without a case. I wasn’t going to buy another case while I waited for this one. However, they kept moving the goalposts. When I made the purchase it said the case would be shipping in mid to late Sept. They blew past that deadline. Then they said late Sept to early Oct. They blew past that deadline. Then they said mid to late Oct. I still haven’t received my phone case. They gave me 10% off. They finally informed that the case shipped. Yet they did not even send it expedited. I’m still waiting. My recommendation is that unless they actually have the product in stock, don’t order a phone case from this company. I will never buy from them again. My brand new iPhone will forever have scrapes and scratches because I was led to believe my phone case would arrive weeks ago because that is what I was told. There is nothing they can do to make this up because the damage is done.

Edit: After the review support reached out and resolved my issues rather promotly explaining the reasoning for the delay. I’m leaving it at 3 because had this been communicated before hand it wouldn’t have been an issue. The cases are still decent with maybe a little too premium price tag. Original: Cases decent, returns policy leaves a lot to be desired as they require you destroy the case which feels incredibly suspicious that they would then turn round and deny the return. No return form to fill in prior either, you have to just trust them. The worst part though is the customer service, i’ve had a ticket open for almost 2 weeks to do a return, i’ve had one whole reply to my numerous messages confirming destroying a perfectly good case that I simply wish to return because it was too slippery in the hand is the only way. Because of that fact alone, despite the subsequent case I bought being alot better I could never recommend Caudabe to anyone.

The Phone case is great I like its good grip and its strength. I was disappointed with the customer service. I ordered 2 Sheath cases. Then I changed the order immediately Letting them know that I wanted to trade up to the newer safer better gripped model: The Synthesis (within minutes). I was told that the order had been changed in plenty of time and there was no problem with me changing the order. I ordered the two Synthesis cases in different colors. I received two different models (one Synthesis and one Sheath) in two different colors. I contacted customer service: first, they wanted me to make a return (They would email me instructions on how to make a return) of the Sheath case. This would entail me shipping the case back to them and then waiting for a refund. I was also instructed to simultaneously purchase the originally ordered phone case again. I let them know I had some hesitation about tying up more of my money and waiting on them to process a return on an order where they mistakenly sent me the wrong item. Plus, in my original order I received a discount on the shipping because I ordered the amount in $’s amount to qualify for free shipping. In this scenario my original order and the new order would not be enough to cover free shipping. And the case I originally ordered (Synthesis) was a bit more expensive than the Sheath case they sent me, so I agreed to pay the difference. At this point I am very frustrated with this process. I am investing too much time and effort to correct a mistake made by Caudabe. I felt like I was getting nickel and dimed against my will. I replied that since the order was not sent correctly, I felt that I should not have to wait a month to get a replacement, hoping that there has got to be a better way. Their response: They said I could return the Sheath case, and when they received it they would give me credit and then send me the other Synthesis case. This new option they offered did not even address the time to get the new one in my hands or the additional shipping charges. In order to get the protection for my expensive phone in a more timely fashion I also I asked if they would go ahead and ship the correct Synthesis case now, since their shipping took 2 weeks each way. They declined. Basically, ignoring my request by stating that they could see that the package (my return of the Sheath (that they mistakenly sent me)) was at the carrier and shipped but had not yet arrived at Caudabe. Eventually I got a notice from the shipper that Caudabe had received my package on Aug 16th. I contacted Caudabe: They replied to it could take up to 14 days to process the return. At this time, I noticed that the case I wanted The Synthesis was now on sale. I asked for the sale price. Eventually I received a notice that my Synthesis case was shipped, they had given me the sale price but then had the audacity to charge me for shipping. This process took place from Aug 2, 2025 to Sept 2, 2025. Good Case: not so good service.

I placed an order from Greece and shortly after, I realized I needed to cancel it. I contacted Caudabe via email multiple times and received only one delayed reply after 2–3 days, saying I would have to receive the package and then return it. The order hadn’t even left the US when I first asked for cancellation, yet they provided no help, and ignored further messages. FedEx also told me that only the sender could request the package to be returned before delivery, but Caudabe never responded. In the end, I was charged shipping and customs for an order I didn’t want, and was left with no support. Very disappointing customer service — I won’t be ordering again and I wouldn’t recommend Caudabe unless you’re 100% sure you won’t need to cancel or get any help. [Update – July 19 2025] After posting my initial review, Caudabe reached out and showed willingness to help. Once the package was returned to the sender, they assured me that a refund will be processed promptly. I appreciate the follow-up support, although the initial lack of timely communication could have prevented the whole situation.

Quality control , I will start by saying that the case feels very protective I like the materials used for this and the fact that the case surrounds the cameras, but the quality of the finishing isn't great the edges feel like uncomfortable and there what I can only describe as a lump on the back of the case and for that reason I don't think I would buy from caudabe again as this case is quite expensive I was expecting more from caudabe as the reviews on this case before I bought it were really good , May because these reviewers were sponsored by caudabe