Doruk E.
Urgent Issue Regarding Account Access and Receipt Retrieval
Dear Caudabe Support Team, I am writing to bring to your attention an urgent issue that I am currently facing. Approximately 2.5 weeks ago, I purchased the Sheath iPhone case for my iPhone 15 Pro. Unfortunately, the item was held up in customs, and I have been informed that I need to provide the receipt in order to pay the necessary taxes and retrieve my case. However, ever since receiving the notification from customs, I have been unable to access my Caudabe account. Despite using the correct email and password, the system refuses my login attempts. When I attempt to reset my password by entering my email, I do not receive any instructions or confirmation emails to proceed with the reset. This is a time-sensitive situation, as I have only three days remaining to complete the tax payment. If I am unable to retrieve the receipt in time, I risk losing the package. I am truly hoping this issue can be resolved as quickly as possible. I trust in your prompt assistance, as this situation has become quite distressing. Thank you for your immediate attention to this matter. Sincerely, Doruk
Response from CaudabeOct 4, 2024
Hey Doruk, We’re very sorry to hear about the trouble you’ve experienced logging into your account. It looks like our support team has already responded and shared a copy of the order receipt needed to clear your package from customs. If you have any further questions or encounter any issues with receiving your shipment, please don’t hesitate to reach out to our support team at [email protected]. They’ll be happy to assist you!



