CaudabeReviews of caudabe.com

The product is amazing and probably the best phone case I’ve ever used. But even better than that I made an error in order the wrong size and they were super easy to work with to replace it.

Incredible company that goes above and beyond to ensure your happiness. I’ve had one of my cases replaced by warranty twice without question. Tried many other cases and always come back to the chief. Probably always will.

I had a minor issue with a case and reached out to customer service. I did not expect too much since this was only a minor issue. However, the customer service rep went above and beyond to ensure that my concern was addressed and even offered a replacement case. Her service was truly exceptional and bodes well for Caudabe to have such a person working for them. Highly recommend Caudabe for their product and great customer service.

I placed an order from Greece and shortly after, I realized I needed to cancel it. I contacted Caudabe via email multiple times and received only one delayed reply after 2–3 days, saying I would have to receive the package and then return it. The order hadn’t even left the US when I first asked for cancellation, yet they provided no help, and ignored further messages. FedEx also told me that only the sender could request the package to be returned before delivery, but Caudabe never responded. In the end, I was charged shipping and customs for an order I didn’t want, and was left with no support. Very disappointing customer service — I won’t be ordering again and I wouldn’t recommend Caudabe unless you’re 100% sure you won’t need to cancel or get any help. [Update – July 19 2025] After posting my initial review, Caudabe reached out and showed willingness to help. Once the package was returned to the sender, they assured me that a refund will be processed promptly. I appreciate the follow-up support, although the initial lack of timely communication could have prevented the whole situation.

Excellent products and customer service. Would recommend.

I purchased a Mous for my 16 pro max, which arrived defective. I assumed they would allow return and refund and I bought the Caudabe Sheath. Mous responded and said I could not get a refund but only a replacement. I reached out to Caudabe and explained. They said that fine I can just return the Sheath as it had shipped. I ended up keeping the Caudabe. It is so much slimmer and feels better in the hand by far. That combined with their customer service, there is NO WAY I’ll ever go back to Mous. Thanks Caudabe, a good product with great customer service will out do and competition.

I rarely leave reviews, but Caudabe truly deserves it. I had a small issue with my case and charger, but Caudabe’s customer service went above and beyond. I reached out and got fast, kind, and super professional help from both Liz and Sarah – huge thanks to both of you! All I had to do was cover the shipping cost, and they sent me brand new replacements. Everything arrived quickly and in perfect condition. The product quality is, as always, top-tier. Honestly, one of the best customer service experiences I’ve ever had. It’s rare to see companies that still care like this. Top quality, top people. Respect. Caudabe – you’ve got a customer for life. 🙌

I have purchased from Caudabe for several years now. They offer a very well built case, minimal design that still provides maximum protection. Their customer service is amazing. I am so pleasantly satisfied with their time and attention to detail. I highly recommend any of their cases. We buy here for our whole family.