Robin H.
Horrible experience, multiple replacements and phone damaged.
Horrible experience with: CrystalShield Elite AR Sheath - iPhone 17 Pro (precise) First of all the anti scratch anti smudge screen protector is by far the filthiest I have ever had. You see every smudge and fingerprint. But worst of all it scratches so insanley fast. Cadaube has send me 2 screen protectors in less then a year and I already need a new one. For comparison, my old dirt cheap android screen protector which I use in a factory doesn't even have 10% the amount of scratches after 2 years. As for the case. Also very low quality. Due toe warranty I'm already on my second case in less then 12 months. The paint of the buttons fades away within months. Worst of all, I dropped my phone once and now the aluminum corner is dented. Neither the case nor the screen protector protected my phone. Never cadaube again. Customer service is okayish... Sending the replacement was nice. However they should have just refunded all the money as a slight compensation for the hundreds of euro's of damage which the case could have prevented. I have plenty of reference, multiple androids and iPhones so I know for a fact it's not my hands or the way I use my phone.
Response from CaudabeSep 8, 2026
Thank you for taking the time to share your experience. We sincerely apologize for the frustration you've encountered and want to address your concerns directly. Regarding CrystalShield Elite AR, we're sorry to hear it hasn't performed to your expectations. Screen protectors can vary in scratch resistance depending on the type and frequency of contact they're exposed to, and we genuinely appreciate you sharing this comparison. We have passed this feedback along to our team as we take product performance seriously and are always looking to improve. On the button fading, this is something we take equally seriously and we're glad our team was able to get a warranty replacement out to you. Button discoloration within that timeframe is not the standard we hold ourselves to and we understand how disappointing that must have been. As for the phone damage sustained during the drop, we want to be transparent here. While our cases are drop tested to 4.6m / 15ft, drop protection is influenced by a number of variables including the angle of impact, the surface it landed on, and the specific point of contact. We understand this is not the answer you were hoping for and we're truly sorry your phone was damaged. Regarding compensation for the phone damage, as noted in our previous correspondence, we are unable to take responsibility for damage to the device itself, but we do want to make sure you feel supported as a customer. If there is anything further our team can do within our warranty and support policies, we encourage you to reach out to [email protected] and we will do our best to help. We appreciate your honest feedback and hope to have the opportunity to restore your confidence in our brand.