Cat PersonReviews of catperson.com

My 15 year old cat is doing so much better since I switched to Cat Person. She is throwing up lesser (hairball mixed with food ) everyday. This makes her happier and more lively. Update 8/20/2023 : my cat has stopped throwing up her food now. Another reason why I love Cat Person is also because it doesn’t stink like the store bought cat food.

Cat loves the food and it has helped my cat lose weight. That said, ABSOLUTLEY WORST CUSTOMER SERVICE EVER. They do not know how to properly run a business, obviously with taking no calls for support. You are at the mercy of email and text and their response time is BS. Placed an order on the 26th of July and STILL hasn't even shipped yet. Now I have to spend extra money on other food. Seems all they care about is having it on monthly auto-order but yeah, my credit card that I had stored on their site and NO ONE else got cancelled because of FRAUD attempts. Cat Person had no answer to this and didn't make it up to a reoccurring customer in any way. BAD BUSINESS practice. I will be telling this story on every cat food review site as I possibly can. People need to know what they are getting into with this company's NON-EXISTENT customer service.

The worst customer service ever. My cat will not eat the food so I've been trying to get information on how to return the order for days. The customer has absolutely no chance of reaching anyone in a timely manner. You are completely at the mercy of someone from Cat Person to text or email at their convenience, and you don't dare send more than one text or email asking for help. If they want to make a go of it, they really should improve customer service.

My cat eats the food then throws up. I've tried all the fish samples and no luck. I have no idea how to get a refund or return the food. Don't send more.

Cats won’t touch the stuff and months later they took $70 out of my account at 3am. They don’t take calls and texts and emails take 24 to 48hrs for response. That’s very shifty customer service. It means you can cancel an order even if you were up at 3am when they snatched the money. I’m a senior on SS retirement and $70 is no small matter for me! 6/30/23 I received my refund the next day so my annoyance is considerably abated. They told me donate the order since it couldn’t be cancelled so I’ve made arrangements to send it to FLATBUSH CATS, so that’s good also. All in all I now give them a 4 out of 5. The food actually looks good enough for a human to eat but y’know…cats. They ate some of the very first serving but I ended up throwing out the rest. One wiff and they’d both walk away. Oh well.

This company refuses to deal with returns or communicate. MY CAT REFUSED ALL FOOD. I have been trying to get a return label for weeks…DO NOT ORDER FROM THIS COMPANY. I am calling better business . They will not show this review I am sure.!! Horrible customer service!!!

My cat will not eat this food. I keep trying to cancel my subscription and exercise the 100% satisfaction guaranteed return policy but the instructions are a dead-end. This is a scam.

I love the Cat Person company marketing. I feel their genuineness for the love of cats. They shipped my food quickly. The food was as described. The bottom line is that my cat did not like any it. I got six different flavors. My dog won't even eat the leftover. It was very expensive but I thought I would give it a shot. I'm out $60 for six containers. (Which I could barely afford in the first place). I will use the unused food with my feral cats in the neighborhood.