Cat PersonReviews of catperson.com

Great food, all my cat will eat. Unfortunately, they are out of almost all the ones she eats. For a long time. A really long time. She now has Salmon Mackerel Shreds in Broth fatigue and isn’t eating. Really sorry I ever got started on this.

I am giving this a 1 star because the shipping time is absolutely ridiculous. It took 11 days to arrive and I can't deoend on this for future orders.

Unfortunately, after two weeks of my cats eating this food, one of them had a severe blockage in his bladder to where he was unable to urinate. His bladder had ballooned three times its normal size so needless to say I came home one day and he was in terrible pain. 4/5 days at the vet and $700 later the blockage was removed his bladder flushed out and he is recovering. I realized adding more protein to their diet would require more fluids so I did purchase a water fountain for them as well as sometimes would fix this new cat food the wet food with water as well. From what the vets told me the new food threw his PH balance off leading to the blockage formation. Now both cats are on a prescription diet from the vets. I would like to see more information from these little companies letting people know this could happen. I’d rather be informed than come home and watch my cat die. Again I was using just the wet foods from this company. I didn’t think much of it when both cats started to eat less and less of this wet food. I just thought they didn’t like the current flavor. It took about three weeks for everything to settle back down after that vet visit.

My cat is obsessed with the duck and turkey kibble. That said she has had so many health issues since eating this food for over two years. My cat developed stomach problems, feeling sick and puking a lot, chronic constipation and kidney disease. Aside from major problems, the shipping time is long, very little transparency about the food in general. I asked about phosphorus content through email and they would not tell me, which is strange. They only told me it’s not good for kidney disease cats… thats not what I asked! There are far too many peas in it which cats have problems with I would not recommend this food to anyone, period. Im sure they will clap back at me, but my experience is my experience.

This plan is quite expensive (I'm retired) But I really hoped that this would be a product that my ailing cat would eat. Unfortunately, he rejected this too. He recently passed on. I didn't feel right trying to return what was left of the order and donated it to a cat rescue group. I didn't expect to be automatically charged again!

It's been 5 days since I placed my order. They said I'd receive notification once my order shipped and I've heard nothing. I sent a text to the number on their 'contact me' section inquiring about the order and got a msg back saying they don't work on weekends. Now I just want my money back but I can't msg or email them again bc it says that'll cause you to fall further back in the queue, which is concerning, for one, and just really poor business practice in my experience... it's like they have you and your money in a stronghold. I've been around plenty of small businesses and this is bad practice and unacceptable customer service. I've not even made it through the first order yet and already this doesn't seem like it's going to be the kind of company I want to give my business to.

Cat loves the food and it has helped my cat lose weight. That said, ABSOLUTLEY WORST CUSTOMER SERVICE EVER. They do not know how to properly run a business, obviously with taking no calls for support. You are at the mercy of email and text and their response time is BS. Placed an order on the 26th of July and STILL hasn't even shipped yet. Now I have to spend extra money on other food. Seems all they care about is having it on monthly auto-order but yeah, my credit card that I had stored on their site and NO ONE else got cancelled because of FRAUD attempts. Cat Person had no answer to this and didn't make it up to a reoccurring customer in any way. BAD BUSINESS practice. I will be telling this story on every cat food review site as I possibly can. People need to know what they are getting into with this company's NON-EXISTENT customer service.

The worst customer service ever. My cat will not eat the food so I've been trying to get information on how to return the order for days. The customer has absolutely no chance of reaching anyone in a timely manner. You are completely at the mercy of someone from Cat Person to text or email at their convenience, and you don't dare send more than one text or email asking for help. If they want to make a go of it, they really should improve customer service.