That this will be a recurring order without prior notification.
This plan is quite expensive (I'm retired) But I really hoped that this would be a product that my ailing cat would eat. Unfortunately, he rejected this too. He recently passed on. I didn't feel right trying to return what was left of the order and donated it to a cat rescue group. I didn't expect to be automatically charged again!
Response from Cat PersonNov 1, 2023
Hi Randy. We're so sorry to hear about the passing of your cat. As cat owners ourselves, we know how hard that is and we're sending you warm thoughts. It looks like you were signed up for a recurring monthly meal plan, which is why you were charged for a recent order. A member of our team, whom you spoke with via email, already canceled that plan for you, and issued you a refund for the unwanted order, so you should be all set. Thank you so much for donating the remaining food to the local cat rescue - we really appreciate you.
GV
Gwenn V.
The customer service is Zero
The customer service is Zero. Twice I have sent in a complaint, there has never been an answer. In a new box of cognitive blend, a packet was extremely bloated. I threw it out & wrote them & sent pictures.
That whole box of cognitive blend I suspect is bad. None of my cats will touch it. Normally they love it.
Response from Cat PersonOct 31, 2023
Hi Gwenn! We're sorry to hear that you've been having a hard time reaching us. We respond to all customer inquiries within 24-48 hours. I see that we responded to your August inquiry on Aug 21, 2023 via email at your icloud email address, and to a text you sent us on June 30th to the phone number you reached out to us on. If you have reached out to us since those two contacts, we have not received it. Please try reaching out to us again at [email protected] or at (855) 918-2287 via text. We will be sure to reply right away.
CL
Chelcie L.
5 days since I placed my order and nothing.. can't readily get in touch with them either. Very unhappy with customer service and quality of business overall. .
It's been 5 days since I placed my order. They said I'd receive notification once my order shipped and I've heard nothing. I sent a text to the number on their 'contact me' section inquiring about the order and got a msg back saying they don't work on weekends. Now I just want my money back but I can't msg or email them again bc it says that'll cause you to fall further back in the queue, which is concerning, for one, and just really poor business practice in my experience... it's like they have you and your money in a stronghold. I've been around plenty of small businesses and this is bad practice and unacceptable customer service. I've not even made it through the first order yet and already this doesn't seem like it's going to be the kind of company I want to give my business to.
Response from Cat PersonOct 21, 2023
Hi Chelcie! We're so sorry to hear that your order has been delayed! We reached out to you via text with more information about the order, so if you have any further questions or concerns please let us know and we'll be more than happy to help! If you do wish to cancel/return the order, just reply to us there and we can definitely process that for you.
DR
Dan R.
Could cause fatal kidney issues
I bought this food on a whim after weeks of trying different foods for my cat when I saw an IG ad for it. My cat loves the taste of it, but a few weeks later a friend of mine came over, saw that I was using Cat Person, and warned me against it. A few years ago her cat died very suddenly of kidney disease. She said he died about 2 months after he started the Cat Person diet. She said it could have been a coincidence, but she wanted to warn me in case. So I started looking into it, and I found a lot of evidence that supports her theory. A lot of cats die from kidney disease, and Cat Person's website itself warns against feeding their food to cats with kidney issues because of the high protein content. And the problem is if your cat DOES have kidney issues, you most likely won't know until it's too late. Sure enough, after feeding my cat half a can a day of this food (which is less than the recommended 1-2 cans) for about two weeks, she started peeing a lot more frequently (a sign of kidney issues) and generally acting strange and perturbed. I switched her back to her old food (which she had stopped eating), Fussie Cat, and she seems to be back to normal spirits.
I also asked the nutrition specialist at my vet about it, and after doing research into the brand, she warned me against a few things: 1. She couldn't find the phosphorus levels in the food, which she found worrying. 2. She said the brand has a co-packer, so she couldn't verify the quality of the ingredients. 3. The brand doesn't have food catered to different life stages (less than 1 year is kitten, 1-7 years is adult, 7+ is senior). Basically, she said it seems like some cat lovers with the best intentions created this brand but failed to do the more scientific research. She recommended the Hills diet plan -- she said she's been to their facilities and seen how much research they do and how well they treat the animals. My vet said the phosphorus levels in Fussie Cat were good but she couldn't verify the manufacturing process, which was worrisome to her. Once I run out of the Fussie Cat food, I'm planning to switch to the Hills diet. I'll probably throw away the Cat Person food, or feed my cat half a can every once in a while so as not to upset her kidneys.
TLDR: This food may literally kill your cat. Be careful.
Response from Cat PersonOct 16, 2023
Hi Dan. Thank you for your thoughtful and detailed review. First and foremost, we're so sorry to hear about your friend's loss - as cat owners ourselves, we know how hard that can be, and we're sending her warm thoughts. We care deeply about ensuring all of our customers have the accurate information they need to make the best decisions for their cats, so I'd love to share more information below.
As you mentioned, we do have a public FAQ page which talks about our diets being unsuitable for cats that have been diagnosed with kidney disease. https://support.catperson.com/en_us/does-your-food-work-for-cats-with-chronic-kidney-disease-S14s2G8v2
More importantly, we spoke with our feline-focused veterinarian regarding renal disease and diet. According to research, there is no protective value to restricting protein prior to the onset of kidney failure, as it is not preventive or helpful for a healthy pet to be restricted in dietary protein. High-protein diets do not cause kidney failure. They can certainly exacerbate illness after kidney disease has been diagnosed or kidney failure has begun, however, high-protein diets do not cause kidney disease. Additionally, according to her professional opinion, protein restriction is probably the least important dietary modification in early stages of kidney disease.
There are special diets available for patients with less restrictive needs and others for patients in more advanced states. While we don't offer those diets at this time, it's definitely something we hope to introduce in the future.
We are sorry to hear that our food wasn't working out for your cat - at the end of the day, we're glad you're choosing what works best for her. All cats are different, and we understand that our food won't be the right food for every single cat.
We'd be happy to provide you or your vet with phosphorous levels in each of our recipes - just send us an email at [email protected]
Additionally, if you'd like more information about our manufacturers and why we choose to work with them, you can check out our FAQ page here: https://support.catperson.com/en_us/where-is-your-food-made-Sys0BL5DL
Lastly, We do have a 30-day satisfaction guarantee, so please reach out to us if you want to send back the food you have on hand for a full refund. We're always here and happy to help.
MA
Max and Uma M.
Maximus loves his Cat Person
We’ve been feeding Maximus Cat Person exclusively for more than a year. A few months ago, our order seemed to get lost in transit. When I reached out, another order was rush shipped to me at no charge. When the original shipment did show up, I notified Cat Person and was told that I could keep both orders at no extra charge. Service at its best.
We’ve since adopted Uma and now both of our fur babies enjoy the best of the best.
LI
Lisa
Wide selection
Wide selection, give it a visit!
RR
Renee R.
Great company
Unfortunately, my very picky girl didn’t like the food but as far as the company goes...they're fantastic. Great customer service & they really stand behind their products. I wish she would eat it because this is the kind of company I like to give my business to.
MM
Meaghan M.
Cannot recommend this brand enough
Cannot recommend this brand enough! I have one overweight cat and one underweight cat with digestion issues. I had tried every food on the market and this is the only one that works for them. The big guy has lost weight on this food and the little one hasn’t thrown up since a couple of days after we switched to Cat Person! Their coats are looking so much healthier and they’re more energetic and playful. My cats love the chicken and the tuna best, they literally come running when i open a container (they’ve never expressed excitement or interest when i’ve fed them in the past). I’ll never buy anything else, i’m so grateful to have found this!!