i am trying to cancel order 32501202116123337 my cats will not eat any of it!!!!
Response from Cat PersonMay 14, 2021
Hey Inger! We'd be more than happy to help. Please email us at [email protected] so that we can locate your order in our system and assist you with this cancellation!
LM
Loriann M.
Hard to please cats NO MORE!
I have two very finicky cats. I must have thrown away 50 cans of expensive, high end cat food (well, to be honest, the dog ate them). I know how important it is for cats to eat wet food so I kept trying. Found Cat Person and my problems were solved. My cats love it and the people that work there go out of their way to help. Great company!
AP
Adrienne P.
Great ordering experience and shipping
Great ordering experience and shipping! My adult kitties have PICA and so we ordered Cat Persons cat nutritional meals. In the first two weeks they cut down tremendously on eating plastic. It has been a full month now and they haven’t bothered any of our plastic in two weeks!!! Also, they were shedding more of their hair than wearing it. And now- that has greatly been reduced! I’m excited to see how much more the Cat Person’s quality of meals will help!
SK
Susan Kaminski P.
Great company truly loves cats!
I really love that this company only makes products for cats. They understand and love cats! The food seems to be very high quality. I love the scoop and container lids they offer to new customers and use them daily. What a nice extra touch! The artwork and marketing are also very appealing to a creative person like myself. I am looking forward to seeing what they come up with next.
CY
Cyndi Y.
My cats love all the flavors of Cat…
My cats love all the flavors of Cat Person food! I have been known to purchase more than two kinds of food in an effort to find a food the cats love, that's also high quality and healthy for them too. Cat Person's dry food is made in the U.S. and the wet food is made in Thailand in a place where they make human-grade food. That's impressive.
PL
Patti L.
I tried their “trial package” of wet…
I tried their “trial package” of wet and dry food ($25.) I was impressed with their presentation.
Unfortunately, my cats were NOT impressed with the food. They aren’t generally picky when it comes to food, but, they DID NOT like the dry or the wet foods. I tried your suggestions, but, the cats were just not having it. In fact, my male tried his best to cover up the dish I place before him. So, I told co-founder, Lambert, in an email “I’m sorry to say, I won’t want to order anymore cat food.” He did NOT respond! I sent several emails to Catperson...NO response!
Then I received an email message, that my *new* shipment was on its way. I immediately email Catperson
& told them I did NOT place an order. But it arrived anyway on 3/29/21...a huge white box, via FedEx, that cost me $79.20!
There was no way to contact them, so I emailed them several more times to NO RESPONSE.
To my horror, I receive ANOTHER message that a new package would arrive via FEDEX, on 4/26/21. It DID indeed arrive, and cost me another $79.20.
WHAT is wrong with these people??? I’m retired and live off my SS. They’ve ripped me off. Buyer beware!
I am also filing a complaint with the Better Business Bureau.
Response from Cat PersonMay 4, 2021
Hi Patti! First and foremost, we're so sorry to hear that our food isn't working out for your cats! Additionally, we're sorry to hear that you've been unable to reach us, or cancel your meal plan. The easiest way to cancel your meal plan is to log into your account (catperson.com/account) and follow the cancellation steps there. Now, as for your emails, the only reason why I can imagine you aren't receiving a reply from our team is maybe because you're getting caught in our Spam folder? Sometimes certain emails get blocked by our inbox. Send us a text at (855) 918-2287 with your order number so that we can locate you and help you out! We'll be sure to get you a refund for these two orders, as well as return labels to send them back!
JE
Jenny
Five stars - absolutely wonderful!
My cat is a very picky eater, and I’ve gone through so many brands of wet and dry food. Cat Person popped up as an ad in my insta feed, and after reading up on them, I decided to give them a try. I’m sooooo glad I did! I now have all three flavors of dry food in rotation for my cat, and he’s obsessed with them.
If you have a picky eater, too, I highly recommend Cat Person. My cat isn’t a big fan of wet food in general, so I haven’t tried the wet food, but the dry food is wonderful! It has little meat pieces along with the kibble-like pieces, and my cat goes crazy for it all.
KM
Kelsea M.
I'm loving Cat Person
I'm loving Cat Person! Its affordable and convenient. One of my cats hated dry food but he loves the Chicken and Turkey recipe, my other cat is just super picky with wet food but he loves these, Cat Person and the Friskies soups are the only things he'll eat now. I'm so happy with products and most importantly, so are my cats! I think its so cute that they send the little spoons, scoop and silicone lids with your first order! The packaging is also soo creative, my cats love playing in boxes so the fact that I can make it a little house is adorable.
I've had no issues what so ever when it comes to shipping, my boxes so far have come in a timely matter.