Cat PersonReviews of catperson.com

I am very disgusted by this company. I pay to get the food in 3/4 days and am still waiting almost ten. They blame it on Covid or trucking or warehouses which is ridiculous. Not sure I will order again. I don’t suggest this company.

I have a senior kitty who has had sensitive belly issues for her whole life. They have gone away completely with Cat Person food. (We use the pate; the shreds didn't seem substantial enough for my gang.) My older girl and younger cats love the food. No more throwing up or stinky litter boxes. The company would benefit from more attention on the business side. For instance, if someone is on a meal plan (as we are) it would make sense that the food ships to keep our cat food stock on track, not to keep on a set shipping schedule. Also, I received an email that my subscription did not go out as planned because there was a problem with my credit card, even though it was the same card used for prior shipments, and the system had no problem taking the same card information when I reentered it. You've got good stuff to sell. Don't risk losing customers by having less than adequate business practices. (p.s. Why can't we buy it in stores?)

Good food .My cat loves it.Shipping time is ridiculous. Sometimes takes almost a month to get it

I have to say my cats LOVE LOVE LOVE this food. The issue if the delivery and customer service. It is pretty poor. On DEC. 3 my card was charged for a delivery over $130, as of Dec. 9th the product was not sent out. On Dec. 13th I receive my shipment. I order a total of 80 items, I received 10. The order prior to that contained open items and I did not receive my replacement items for over 3 weeks. Customer service is slow to answer tests, emails, and tweets. My cats need to eat and I cannot wait for these people to get it together.

I ordered dry cat food a few of times. Every order without fail is delivered incredibly late, 2-3 weeks. The site says 4-8 days which is fraudulent. This last order was on Nov 27 and it's still not here. My cat is out of food. I resorted to store food. I'm done with an incompetent company. Any company who wants to stay in business must get the product to the customer TIMELY!!

As a cat and dog veterinarian, I think about and discuss cat diets A LOT. My recommendations are nearly always for high protein, low carbohydrate canned food twice a day. Cat are obligate carnivores meaning they NEED protein! My cats love the shreds in broth canned food. Clean bowl club every time! ~C. Hoffman, DVM

Update: I was contacted by customer support within an hour of publishing the 1 star review here. They were helpful and resolved my issue. It’s too bad that there isn’t an easier way to get to them. The food is great, btw. Both of my cats live it. Its impossible to get in touch with them regarding any customer service issue. I sent an email and a text message regarding my stolen package 2 days ago, and did not hear back from them.

Firstly,,, the presentation box is very professional. This company goes above and beyond when sending out the first order that is complete with all the necessary items to feed your fur baby(s) I have 2 of the finicky ones. Everyone who has owned a cat can relate. But mine both have kidney disease and need more protein than all the crazy fillers of over the counter junk foods. I admit they won't eat all the varieties offered on Cat Person but they love a few of the fish ones. My orders have arrived on time (so far) and I am happy with the service. Thank you Cat Person. I wish your company great success.