CatbirdReviews of catbirdnyc.com

I had a truly horrific experience with a pair or earrings from Catbird. One of the clasps was defective, and as a result, the earring became stuck in my ear and had to be surgically removed this week. These were NOT cheap earrings and were a birthday gift. What should have been a great present was turned into a seriously painful and traumatic ordeal. A company selling jewelry at this price point should meet the most basic of standards for safety and functionality, but they seriously failed. I STRONGLY caution others against purchasing from Catbird as their quality control appears severely dangerous. Their customer service is a joke, and they dont take any accountability for the products they are selling.

I previously loved catbird, used them multiple times, and prefer to not leave bad reviews. But after my latest experience with their customer service team, I absolutely do not recommend them, ESPECIALLY for wedding rings. If you search through reviews, you’ll notice that many others have had similarly bad experiences like mine. They gave us a 4-6 week timeline for our wedding rings to be returned to us after needed resizing (which we were recommended to do by the sales associate at our initial in-person purchase - so we could have the one-sized-smaller rings for our wedding day). At the 6 week mark, we followed up online and in person. No response online, and no update in person other than a rudely stated “you need to follow up online”. We then followed up again online and it took them several follow ups from us to get back to us - only for them to tell us that one of the two ring resizing replacements never went through, and we’d need to wait ANOTHER four weeks. They have yet to give us an update on the status of the other ring (update: we’ve learned that this ring order was also not entered correctly into their system and they are giving an extra 6-8 week lead time on that). We are past eight weeks now from our original order. With a weak apology, they only offered to give us “store credit” for the messed up orders if we no longer wanted the rings. No further compensation offered, not even an expedited replacement. We were outright rejected when we requested compensation in the form of store credit for this egregious mistake on their end. What a terrible way to treat customers, especially those entrusting them with something as important as wedding rings. Beyond disappointed. NEVER shopping here again. Go directly to the ring makers instead is my best advice.

Up until this year I have had a good experience at Catbird. Well the run is over. I ordered a beautiful engagement ring. Unfortunately it was the wrong size (my fault not theirs). The problem comes with the new ring size. I ordered the replacement in June. I was told a ship date of end of July. All good. End of June comes and no shipping info. I reach out about status, I am told they are going to inquire with their shipping department and get back to me. Crickets....no response. I reach out again. Again I am told they will find out from the shipping dept again. Same thing happened, I hear nothing back. At this point my only option is to dispute the charge via my credit company. That process is on-going.

I’m a 10 year catbird customer and a sweet nothing and threadbare loyalist. I have had several sweet nothing rings over the years because the sad truth is it can get lost easily so I’ve had to order one every 2-4 years but I don’t mind because I love it that much and it doesn’t break the bank. This time, however, there is a noticeable difference in the color, shimmer, and assembly. Previous rings (and my sweet nothing necklace) are yellow gold, extremely glittery, and seamless. My new sweet nothing ring, however, is light gold, a bit dull, and has a noticeable jump ring that cheapens the appearance. While the customer service rep did say I could return and repurchase and that they would honor my birthday discount, I’m hesitant because a new vendor means all rings are likely to be this way. I went to the site to compose a kind review in the hopes that they would be open to constructive criticism but am unable to leave one. I see here there is no shortage of disappointed customers and while I know things are difficult in the supply chain right now, this new chain is not worth the price tag of the old one and it’s important for them and customers to know that and make their own purchase decisions. I’ve been wearing this ring for so long that my hands don’t feel like my own without it, but every time I look down to admire it as I have daily for ten years, it’s a let down😞. I hope catbird reduces the price of this ring or finds a supplier that is more equal to the previous one.

Scam!! ordered a ring and arrived damaged. Trying to get the repairs completed after returning it for the repairs. It’s been 4 months now since I made the purchase. still no ring.

Non existent customer service. My order was not delivered, and despite complaining, I never received a response. I am deeply disappointed. I’ve made many purchases before, but I will never buy again.

ok i am annoyed. i have emailed twice now about a bracelet i ordered from them… i had it for only a few months and the clasp already broke. no one is now replying to me

Don’t buy Knuckle Rings from Catbird!!! Very disappointed in the customer service response I’ve received from catbird today. Let me start out by saying that I am a loyal catbird customer. I have a 5 or 6 catbird rings and a bracelet. This past summer I purchased the Mignon Memory Ring in the size 3.5 from the soho store. I was between sizes and bought the ring in the 3.5 on the advice of the sales person. Before purchasing in the ring I SPECIFICALLY asked the sales associate if there are ever issues with these knuckles rings staying on people’s fingers. I asked this question because when I tried the ring on, it just didn’t feel secure on my finger. I actually almost didn’t buy the ring for this reason. However the catbird sales woman assured me that I had nothing to worry about. She specifically said, “I know it feels like it’ll fall off but they never do.” I went on to buy the ring but in the back of my mind I was always worried about it falling off. 2 weekends ago I was in Amsterdam for my birthday and was wearing the ring. At the end of the night I went to take my rings off and I realized that one of my knuckle ring had fallen off! I so annoyed and upset because my instincts had told me not to buy the ring but I had let the sales woman at catbird convince me otherwise. I had bought the ring over the summer and still have the receipt for it so I emailed catbird customer service and asked if I could get a credit for the ring. I shop a ton at catbird so I knew I would probably buy something else. Unfortunately the catbird customer service people were only willing to offer a promo code for 20% off a future purchase. However that’s not the part of this that is upsetting to me. I went to go leave a review on their website basically saying that while I loved the way the ring looked, I wouldn’t recommend purchasing the ring because it’s not stable on the finger and slips off very easily. Also because the ring is so light you don’t even notice if it falls off. However, I found that there wasn’t an option on the catbird website for me to leave a review!! I emailed customer service back asking them how I could leave a review for this product and they basically told me they’re NOT currently allowing reviews for this item! Personally I think the reason catbird is not accepting reviews for this product is because they’ve had other customers that have had the exact same problem that I’ve had with the ring falling off and they don’t want a ton of reviews on their website of people complaining about the ring not being stable on their finger. I find this type behavior extremely sneaky and unethical on the part of catbird! please beware when purchasing their knuckle rings! If they don’t feel secure on your finger then do not buy because it will fall off!