CatbirdReviews of catbirdnyc.com

TERRIBLE SUPPORT. Ordered my engagement ring on June 4th following their online sizing, but still allowing plenty of time for resizing prior to our destination wedding. Ring arrived after 2.5 weeks and needed to be resized; no big deal other than the somewhat slow 3-4 week turnaround time which is their advertised standard. The ring came back after 6 weeks (2nd week of August), but that's not the worst part: they had literally done NOTHING. The ring came back the same size! Even though there were 3-4 weeks prior to our departure, there were not 6-8 weeks, so I opted to get it resized upon return (20 day vacation). Sent it to them upon return, and I'm still waiting for the ring, as they didn't do ANYTHING above and beyond to remedy this situation; e.g. expediting the resize. When I asked them for an update (because expecting them to communicate without prompt is a pipe dream), they told me that they're in week 3 of their 3-4 week resize window. NO KIDDING! I don't need you to tell me that, I can look at a calendar!

The ring was very nice - the customer service continues to be terrible. I ordered an engagement ring from Catbird, and knowing I was likely to get the size wrong, I specifically asked whether the ring I was ordering could be resized. Fast forward a few months and I've proposed with the ring and need to get it resized from a 6 to a 7. I'm now told that resizing is only possible within .75 of the original size - something that had never been mentioned before. It took me reaching to Catbird's Instagram account to actually get someone to look at this case (they didn't pick up their phone or reply to emails, the chat response gave me the canned .75 response). When their "customer experience manager" finally emails me offering an exchange, it takes them another week to reply to my follow up question. It's been a month and a half since I proposed and my partner still can't wear her ring comfortably. Bad policies I can forgive to an extent - absolutely abysmal communication I cannot. Thus this review.

I’ve purchased a few thousand dollars worth of jewelry from Catbird over the last year or two and each piece is still in wonderful condition! I have jewelry from their own in house line and their vendors like Jennie Kwon and have had no issues at all! On the rare occasion I’ve had to reach out to customer service, like an incorrect bracelet size, I received a quick and very “personalized” reply. None of that scripted/canned response nonsense. I’ve recommended them to everyone I know.

Absolutely love my new rings from Catbird. On top of that, their customer service is truly fantastic -- quick and efficient responses even during the holiday period. Fast shipping internationally, arrived in a week. Beautiful jewellery, lovely selection and good size offering. Thanks Catbird!

Had the ring last than 2 weeks stones all ready trying to full out. Contacted them on email and Facebook been 3 days still no contact back. Taken the ring into a jewellery shop to get it valued for insurance. They said it was badly made and cheap stones Please get in contact ASAP catbird

Affordable, unique and great quality! I love Catbird! My welded bracelet is my pride and joy!

The Twisted Stacker Ring is one of the many rings I have bought from this gorgeous little NYC shop. The price is good for the exceptional quality. The rings are so pretty and delicate...I wear them daily (twisted stacker, mignon memory ring, hammered ring, first knuckle ring). I hope my travels bring me back to NYC soon so I can stop by Catbird again!