CatbirdReviews of catbirdnyc.com

Purchased a gift card, website said recipient will receive card right away. No confirmation to me and no gift card went out out but Amex was charged $500 immediately. No phone number for customer service. Website says chat or email for support and inquiries. No chat option anywhere on site, you use their form. Contacted them three times using their form which generates an auto-response saying they will do their best to respond 24-48 hours... really? Three days, nothing. I now have to dispute the charge to get my money back. Stay way!

Yea so I’ve bought 3 of their Little Slipper bracelets now and total have spent over $1k at Catbird - don’t buy it. The jewelry quality is not worth and all 3 bracelets have just broken from normal wear within 6 months of purchase. I don’t do any crazy sports or anything, literally saw one of the bracelets break and fall off my wrist from when I was just walking around. They’re also private equity owned now which explains so much about the finishing quality and experience.

I am a big fan of Catbird!! Absolutely enjoy all my purchases. Very easy site to use. Customer service is the best when I have had questions or needed to return something.

Very Disappointed With the Value I purchased a gold bracelet for my daughter, and unfortunately, I’m extremely disappointed with the purchase. The bracelet was very expensive, but it is much smaller and lighter than I expected. In my opinion, the amount of gold does not justify the price at all. I completely understand that the bracelet was custom-made and included engraving. However, it took what felt like an unreasonable amount of time just to make and engrave three letters. I would have been perfectly fine waiting if the quality, size, and amount of gold had matched what I paid for. Unfortunately, I don’t feel that I received good value for my money, and I will not be purchasing another piece of gold from this store. There are other retailers, such as Baby Gold and Mejuri, where I feel you get significantly more gold and better value for your money. I really wanted to love this bracelet because it was a special purchase for my daughter, but the price-to-quality and amount-of-gold ratio was very disappointing.

I ordered the Orlando in Love Silver Ring on June 10th for a birthday gift. It has now been well over two months, and I still have not received the ring, a tracking number, or any proactive communication from Catbird. Every single update I’ve received only happened because I had to hunt customer service down myself: First, I was told it would ship by late July. That date came and went with complete silence. When I followed up in August, I was informed the ring failed quality control and had to be remade, pushing the timeline out to the week of August 24th—completely missing the birthday milestone. That latest promised ship date is now just days away, and I still have zero updates, no tracking, and no ring. When I requested a partial refund on the purchase price due to this near three-month delay, they brushed it off and offered a 20% discount code for a future purchase. Offering a coupon to spend more money with a company that can’t fulfill an existing order after over ten weeks is insulting. A brand charging a premium should offer reliable fulfillment and proactive support, not zero accountability. Save yourself the headache if you need jewelry by a specific date.

This business took my money, but never sent me any merchandise. When I reached out to their customer service team, I was ignored entirely unfortunately, the only way I can remedy the situation is by disputing it with my bank. Definitely frustrating and would not recommend this brand—no matter how cute their wares are!

I am a first time purchaser and bought earrings for a gift for my granddaughter. I was unable to get the code for the discount and eventually gave up. I am very disappointed because the 10% would have been nice. I don't think I will buy from Catbird again although my granddaughter recommended it to me.

One of THE biggest scams I've ever seen. Their poor quality earrings landed me in urgent care and I lost their anklet 4 months because it was defective and they refused to replace it and said "this is how jewelry is LOL. AVOID AT ALL COSTS!!!!! They are refusing to refund the item that was lost due to their defect!!!