CatbirdReviews of catbirdnyc.com

I saved for a long time to be able to buy the charms (3 different charms) because I love the designs but when I got them, I was quite disappointed. They are beautiful but they are really extremely tiny and lightweight - literally the size of half my pinky nail. I just wish I spent my money on something else because it’s been over a year and I never ever wear these charms - you literally can’t see them on my chain :,). I wasn’t able to return them because I don’t live in the US so if you are in the same position as me, maybe just wait until you’re able to see them in person

I tried placing an order online on the Canadian site. Not only is the price extremely inflated but the promo codes get applied inconsistently. For example, a 15% off promo code I tried to apply to my $2,500CAD order only took off ~$122 CAD. Customer service is well meaning and responsive but very unreliable. I will not buy from this company anymore.

I’m a 10 year catbird customer and a sweet nothing and threadbare loyalist. I have had several sweet nothing rings over the years because the sad truth is it can get lost easily so I’ve had to order one every 2-4 years but I don’t mind because I love it that much and it doesn’t break the bank. This time, however, there is a noticeable difference in the color, shimmer, and assembly. Previous rings (and my sweet nothing necklace) are yellow gold, extremely glittery, and seamless. My new sweet nothing ring, however, is light gold, a bit dull, and has a noticeable jump ring that cheapens the appearance. While the customer service rep did say I could return and repurchase and that they would honor my birthday discount, I’m hesitant because a new vendor means all rings are likely to be this way. I went to the site to compose a kind review in the hopes that they would be open to constructive criticism but am unable to leave one. I see here there is no shortage of disappointed customers and while I know things are difficult in the supply chain right now, this new chain is not worth the price tag of the old one and it’s important for them and customers to know that and make their own purchase decisions. I’ve been wearing this ring for so long that my hands don’t feel like my own without it, but every time I look down to admire it as I have daily for ten years, it’s a let down😞. I hope catbird reduces the price of this ring or finds a supplier that is more equal to the previous one.