Just went to Dignity in Rockledge Fl. It was so disgraceful. Here Mothers Day is Sunday and there is garbage old dead flowers ant beds. Grass is so dried out. Headstones that name plates are crooked. Vases laying in the grass. Another woman came in and complained as well.Was told we can't remove dead flowers or old silks as family members get upset. Yet there was a sign no longer than 30 days. The manager said they are working in phases to get things done
It was never like this
TJ
Toya J.
Drinking beer and smoking marijuana on the job
Most of the staff at dignity memorial in Pensacola Florida are drug addicts and alcoholics.Half are in regular clothes no uniform.You can ride through the cemetery and see them drinking alcohol while smoking marijuana all while on the clock.Its been several accidents of injury and they don't get reported because they can't pass a urine test especially maintenance.The supervisor/manager whatever His title is Kyle Tracy does not care as long as the work is getting done.Somebody needs to looking into this immediately
AD
April Dawn S.
Terrible
My mother was flown from MN where we had a small viewing she looked amazing, when we had the services at Shadow Mountain in phx,AZ they had not done any touch ups with her makeup her hair was flat, they did not raise the casket for viewing purposes, appears they did nothing except store her, and wheel her out the day of the service ,and the packing paper was not removed from her legs, they also got into the memory box(private items family placed In) and removed some items! Special instructions were given for her bracelet to be placed on her right arm it was not, her hands were moved from the original pose so that her bruise was showing, Rachel was amazing, but Jen should not be in this business! When the pallbearers were carrying my mother she was loud like a staff sargent,"left hand over right ect" everyone commented about how unprofessional she was. She also said at the grave when passing out flowers you have 3 minutes left, we paid 175 extra for the time, and also we had to have all the guest in attendance carry the flower arrangement to the grave site. Let me add we have used this mortuary for all our family, but have decided we will not use them anymore!
PE
Peter
Mom's Funeral
Well, First of all , I was extremely sadden for what I was about to do and that was my Mom's Funeral Arrangements. A very difficult time in my life. I met with my appointed Funeral Director , Lynn K. Giraud and her assistance , Luis Cabarra. My name is Pedro Perez the Son of the late , Norma Perez . I am writing this review regarding Caballero Rivero Funeral Home Services. I am glad to say that , I was extremely fortunate to have encounter with such professional and compassionate staff. I do want to take this time to especially inform the CEO of Caballero Rivero Funeral Homes of the incredible job that Lynn K. Giraud and Luis Cabrarra did. Lynn and Luis went to the extreme to fulfilled my reguest. I am extremely blessed to encounter Lynn and Luis during that difficult time in my life. This review is in recognition to all the above Staff mentioned for there out standing work and unforgetable compassion.
Sincerely Your's,
Pedro Perez.
DS
David S.
The service was decent
The service was decent, their Preacher did the service.
After I had brought my loved one home, I attempted to remove some ashes for a memorial necklace. Could not open the marble urn as had been described as being possible in meeting with Dignity Personnel.
I brought the urn back to Dignity, they told me at that point that the only way ashes could be removed would be to drill a hole in the bottom of the urn to get the ashes. I could only walk away at that point!
FG
Francesca G.
I made a surprise visit to Florida to…
I made a surprise visit to Florida to pay my respects to my parents who are buried in Jupiter. We pay for flowers to be placed every 3 months... during 2020/2021, we received one photo that this was actually done.
I was appalled at the condition of the “Garden of Valor” not to mention that there were no flowers present and there should have been.
When I questioned where they were, I was advised that perhaps they were stolen but that the manager “really didn’t know” he’d have to get back to me...
He never did. Being from out of state, this distresses me...
RN
Ruby N.
awesome
awesome, they did a great job, one to remember for sure!!
NM
Nancy M.
Very poor customer service from Little…
Very poor customer service from Little Bethel cemetery office personal at Dallas,Texas site. Tried to get some information about our gravesite at that cemetery and pretty much received unfriendly and inadequate answers. Yes we believe they are only interested in selling plots to customers and making as much profit as they can. They show no empathy or sympathy. It feels like they are there only as a business to get as much money as they can from grieving people which is really very sad and disappointing. This is a dignity memorial Funeral home property. Customers please do your research and check out other funeral home options if possible.