The most incompetent people ever. They are so proud of their new online service and it doesn't work at all. You can't add payment sources and the balance/payment information does not update. The customer service department is very evasive and will quickly try to pass you to the funeral home or trust department that have nothing to do with the issue. Their system has a very nice way of telling you that you are declined while they remove money from your bank account and tell you that they don't have it. The customer service managers are very nonchalant and admitted that these errors happen "all" time. They are extremely unprofessional, unbothered and unappreciative of your business. Please consider purchasing services through a funeral home that does not use their services.
LP
Louie P.
Incompetence
We first purchased a plot in 1986 for my youngest brother, later for my other brother in 2000. Later in 2002 for my Father, last 2005 for my Mother.
When I traveled to the cemetery to see the graves, and order the markers. (THEY COULD NOT FIND EITHER MY MOTHER NOR MY FATHERS PLOTS). When I went to the office to check they had a real hard time finding them. It took around 45 minutes. When they said they found them, the plots seemed different than what I remembered from the funeral. My Fathers funeral was under a tree near the Veterans area, which he is a Vet. My Mothers was many yards down, I remember because my friend that was with me commented on the distance. When they did find them they were side by side. I called recently to check on my Brothers plot it was covered with mud and mulch, and Fathers Veteran's marker and again they could not locate my Father's name. I was just there a month ago, I have two different business cards from two of the employee's I spoke with that day, and handed them the paperwork for the Vet's. marker. Now they can't find a record of him again. They sure remember the Thousands of dollars it takes to put them there. Everything for my parents was prepaid, markers, plots, vaults, and all. There should be no problems locating them or their plots. Unless you don't have them?
It is a disgrace anyone should have to go through this. I conveyed my disapproval at their way of business and the misplacement of bodies. Now I am wondering if my parent's are really there at all.
It is so strange that they have lost or misplaced their records twice in less than 4 months. I would avoid Catawba Memorial Park, Funerals and Cremations.
It is now 2018 and My father still does not have his Vetran's Marker, they lost the paper work so they should fix the Problem. Liar's and Thieves, Avoid them is possible.
