Heidi B.
This mask is terrible
This mask is terrible, and while I understand that PPE is not returnable (a policy I agree with 100%), I wish that I’d been offered at least a partial refund for this expensive and unusable mask. That would’ve taken the sting out of flushing almost $60 down the drain.
Response from CastlegradeNov 11, 2020
Heidi, we are pretty good about working with customers who take the time to find their fit. We often find people don’t take the time to watch the how to videos. Where we can’t help is when someone says “it’s horrible and I wasted money”. Clearly people LOVE the mask. We can’t seem to keep it in stock and 70pct of our customers are REPEAT customers. Take this opportunity to donate your mask to someone in need rather than see it as a “waste”. That’s our advice.




