CastlegradeReviews of castlegrade.com

We never got the product and the company didn't resolve the issue. The owner insults people (referring to weight when that often doesn't even correspond with face and head size/shape) and the company makes claims that are simply not true. The owner is fat shaming instead of recognizing issues with their mask. They failed at least the breathability testing for N95 certification and made it seem as though not getting certification has to do with being American based. The surface area of the filter is simply too small for them to have had a chance of passing. I got robbed $72.24 from them and as you can see from other reviews, others have experienced the same!

VERY POOR SERVICE. I ordered two masks and additional refills for a trip we were taking (on a plane). Ordered well in advance of their delivery schedule (listed on their website) and the masks didn't arrive until we were already gone!! I wanted a refund, they just continued to send some BS email about they have no control over their shipping (why put shipping times/days on their site then???). When I decided to try one of the masks on it doesn't fit properly and they still won't refund. DO NOT BUY FROM THIS COMPANY - THERE ARE PLENTY OF OTHER MORE REPUTABLE PROVIDERS FOR MASKS....

Sent multiple emails on Instagram, Facebook, and their direct emails addresses . I haven’t got an response at all and it is going on months now . I got their mask strap and it is breaking haven’t been an year on yet on it . Love their mask but, very , very disappointed on their customer service and it is no phone number to even call to reach them. It is best to stay away from companies that you can’t contact after you buy their product. And before I had an issue with them on missing the strap and someone was kind to send one out now you can’t get any response.

Received four masks today for two adults. The masks are useless, no seal, so air simply passes around the mask, not through the filter. Their return policy does not allow for returns based on fit or effectiveness, in effect allowing them to sell to new customers without having to pay back money when the masks are received.

I ordered and paid for a reusable respirator from Castle. The items never arrived. They told me to chase it up with the courier. I politely informed them that was their job. They then stopped responding to me emails. Seems like here I'm not the only one this has happened to.

This company did not send me the ear loops that I ordered and paid for. For 3 weeks I been contacting them with a photo of the receipt. They refuse to email me back and they don’t allow phone contact. Heads up.

This company is garbage. They made masks and sold them for a good long while, then a time later (a year?) they made carrying cases for these masks and marketed them as such. Now…all the sudden, they are saying these cases “improve the efficacy” of the filters?!?!? Seriously? My opinion is this is a marketing ploy. They NEVER said the mask filters degraded when stored on a shelf or drawer before that case was made. Actually, I don’t believe they said that when they made the cases either. So now…our mask filters aren’t as effective without this case? It’s complete bullsh!t. This company is so poorly run, their product is sub par, my mask fogs up my glasses…don’t waste your money or your time with these people. These masks are so not worth it. I’m sure I’ll get a rage response as is their childish M.O.

The customer service is exceptionally poor. Emails are no responded to and concerns are ignored.