Cask CartelReviews of caskcartel.com

BEWARE. I wish I could leave zero stars for this scam operation. I purchased a $300 bottle of wine from Cask Cartel after confirming that the specific bottle shown on their website was in stock. It was a “reserve” and limited production. I spoke to a representative and received email confirmation that it was indeed in stock, and made the purchase. The item was purchased for an important client and to my suprise, when I received a thank you note and photo of the bottle delivered, I discovered that Cask Cartel had shipped a completely different bottle that is commonly $75 at most. When customer service was contacted to resolve the issue, the only response was that Cask Cartel is a “marketplace” and can’t guarantee items that are sent by their vendors, but they would offer a refund amount on the difference in value on the item that had been bait and switched. Of course, they arbitrarily established a grossly inflated amount of $200 for the bottle that was shipped instead of the one deceptively shown on their website and I was only able to recoup a small amount of the my purchase. Tread very cautiously with this company. They misrepresent hard to find items on their website and operate under extremely deceptive business practices.

It's hard to add too much to what other reviewers have said here - this is a terrible company and you should run from ever dealing with them. I had a bad experience years ago with them. I forgot, they remembered. I ordered 6 bottles of Buffalo Trace in mid-December to give to clients. Mind you the price was 3x what I would pay locally but my local stores were out. I received zero order confirmation, shipping info, etc. They were certainly quick on the draw when it came to hitting my credit card though. After seeing nothing for several weeks I emailed as I finally found a status on my account which listed status as "restocked." Nothing about ship dates, etc. Instead of responding to my email they call today and indicate that my order had been put on hold because I disputed a credit card charge in 2021. The memories flooded back. After hearing nothing a month after an order I called them and they said they made multiple delivery attempts but there was no adult to sign. Doubt. The biggest issue is that you have no idea when something ships or when it supposed to arrive. So how do you even know whether what they say is true. At the time they offered no refund, which is why I disputed the charge. Because I did this, apparently all future orders I place would be automatically put on hold. Yet this is never communicated. After I frustrating conversation I simply requested they cancel the current order. The reply - that's up to the vendor. So who the heck are we really dealing with here? You take our money, put orders on hold with no communication, offer zero shipping or order confirmation, how are you even still in business? Please learn from my mistake and the many other reviews on this site and take your business anywhere else but Cask Cartel.

What a ripoff trying to charge $129 for 150ml (5oz) bottle of black walnut bitters. I’ve seen maybe a maximum amount of about $20 for a bottle which I think is expensive but really $129 come on . Maybe they are smoking the bitters and not drinking it?

Buyer beware!!! Cask Cartel didn’t ship according to the timelines that they estimated when I placed my order, they don’t allow you to cancel even when it’s WEEKS late, and you’re paying 4 to 6 times more than the average cost of the bottle. Why pay more when you’re not getting the service that you’re paying a premium for??

Saw an Appleton jamaica rum for over $400, almost dropped my phone. I have seen this bottle at my local liquor store for under $50... don't buy from this place.

I was seconds away from purchasing Classic malts ( Talisker, Clynelish, Caol ila. 200ml). $199. Likely I saw elsewhere for $55.

Company sends me unsolicited spam texts. I've never done business with them or given them permission. Every time I block one number, they text me from another one. This is a violation of federal law.

Inaccurate shipment status!! Spoke with Taylor on Dec 3rd and 9th because I wanted to be sure that the order that I placed on Nov 28th would deliver before Christmas. On the 9th, I was told that the package was in transit and should be at their distribution warehouse by Friday the 13th. When I called and spoke w Taylor on the 13th, she said the package is being delayed in transit. If the package hasn’t left the dock, it’s not in transit! Don’t tell customers that a package is being delayed in transit if the carrier never picked it up. That’s not the carriers fault, that’s the sellers fault. Tell customers the truth and don’t say something is delayed in transit if the carrier never picked up the package. This is basically like seeing “electronic information received” status which eComm shoppers know is a BS status. Only a physical scan should be used and communicated as “in transit.” Buyer beware!!!!