Cask CartelReviews of caskcartel.com

Response from Cask CartelAug 21, 2023

Thank you for taking the time to share your experience with us. We appreciate your feedback and value your perspective. We apologize for the inconvenience and frustration you experienced while trying to purchase the Gusbourne rosé through our platform. We strive to offer competitive pricing and provide a seamless shopping experience for our customers. We are committed to improving our services and appreciate your insights, which will help us enhance our customer experience. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team. We value your patronage and hope to have the opportunity to serve you better in the future.

Response from Cask CartelAug 17, 2023

Hello Steven. Thank you so much for your kind words and positive feedback! We're thrilled to hear that you had a great experience with our customer service team. Providing excellent service and quick responses to our customers is a top priority for us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!

Response from Cask CartelAug 10, 2023

Hello Damian. Thank you for sharing your feedback. We genuinely appreciate your input and take all comments seriously as they help us improve our services.We understand your concerns regarding pricing and shipping charges. Our aim is to provide unique and high-quality products, which might occasionally result in different pricing structures. We apologize if this did not align with your expectations. We regret any disappointment you experienced while using the gift card. Your feedback is valuable, and we'll use it to enhance our offerings and policies. If you have any further inquiries or suggestions, please don't hesitate to reach out tou our Customer Service Team. We're committed to continually enhancing our customer experience and hope to have the opportunity to serve you better in the future.

Response from Cask CartelJul 25, 2023

Hello Martin, Thank you for getting in touch, and we sincerely appreciate your interest. It appears that you may be facing some difficulties during the checkout process, specifically with the shipping calculation. To ensure that you receive the best and most accurate assistance, we recommend reaching out to our dedicated Customer Service Team at [email protected]. They are well-equipped to help you navigate through any issues you are encountering and provide you with the support you need. Thank you again for considering CaskCartel.com. We look forward to serving you. -Management

Response from Cask CartelJul 18, 2023

Hello Jim. We are so sorry to hear about your negative experience with our Customer Service Manager. We value your feedback and take customer satisfaction seriously. We want to assure you that our system is incapable of making purchases on behalf of our customers. It is not within our system's capabilities to initiate or complete any transactions. We apologize for any confusion or inconvenience caused by this misunderstanding.

Response from Cask CartelJun 28, 2023

Susan, we are so happy to hear that you had a postive experience with the CaskCartel.com Marketplace. Thank you so much for this provided feedback.

Response from Cask CartelJun 26, 2023

Hello John and thank you so much for the provided feedback. According to our records, your order was placed on June 3, 2023, shipped on June 14, 2023 and delivered to you on June 20, 2023. We sincerely apologize that this time frame was not satisfactory for you. Your email communication shows that you reached out on June 18, 2023 stating that your order had not been received. Therefore, our team provided you with the UPS tracking information. On another note, our customer service team has made more then one attempt to resolve this matter with you and ensure you are issued a replacement for any damaged items received. Currently, our team is awaiting images of the product to relay over to the Route Team as well as retailer. Once those are provided, they can ensure a speedy resoltuion for you. Again, we appreciate the provided feedback and will ensure to relay this correspondence to our management team.

Response from Cask CartelJun 23, 2023

Thank you for this provided feedback and please accept our sincerest apologies that your order was unable to be fulfilled by the original vendor it was assigned too. Please note that CaskCartel.com is an online marketplace in the Spirits industry. Similar to Amazon or Ebay. Retailers list their inventory on the marketplace to introduce their products to an online audience. We do apologize that this was not a satisfactory expereience for you and hope that in the future we are able to accommodate you as a customer.