CasinomeisterReviews of casinomeister.com

Responsive and good to know they are available to help

Came across this site as I had an issue with a casino GamePlay. With their assistance I have been able to take my complaint (& back it up with vital info) to IBAS for ADR. Whilst the ADR decision was not for the full amount, 40% of the winning funds (over £1k) has been awarded as compensation. Without Casinomeister assistance I would have been battling a casino giant and end up with Zero.

They were fantastic in helping me in an unresolvable issue. They resolved it!! A++++

I had a negative experience with a casino group that was popular at casinomeister due to their rep being well liked. I wrote a thread and proceeded to make a PAB. At the time I had trouble controlling my gambling and wanted to reclaim deposits I felt they should not have accepted. Ultimately it did not go in my favour, which is fine and I accepted that. What I do not accept, however, is the way I was treated as a result. I was permanently banned, marked as some sort of cheat without the opportunity to defend myself. Subsequent attempts to resolve the ban via email went ignored. This did happen a few years ago now, and I'm only really writing this review as I see the owner seems to respond here. I occasionally still browse the forums and while by and large there are good members it is occasionally tarnished with a group of bullies. EDIT: To clarify, I had an existing self exclusion within said group. As I said, I was never given a chance to explain my situation properly. You took me as a scammer instead of what I was, someone desperate and experiencing a gambling issue at the time (thankfully I have resolved those issues since then). I did send messages via the websites email portal which never got a reply. I would be happy to exchange a more private dialogue with you. I may also consider editing my review further to reflect this. EDIT2: Attempted to contact Bryan via email. He has responded and upon a second review reopened my account. He didn't need to do that, and I am adjusting my review to reflect the easy resolution of my issue. Good work!

Professional and fast response! Appreciated their help.

I dont post here but sometimes I read news and updates on the casino industry. I find the owners ok but sometimes needlessly rude to other people...sort of offputting. The members here are incredibly clique like. There are like 10-15 of them who are all in this little clique and like to gather like flies and attack people. When I first started reading the forum this made me not want to post and I think ive posted 3 times in 4 years. All of the threads get derailed by these guys who post for 'likes' instead of real content. I think I will distance myself from the forum as I dont really get any content anymore and the threads are just full of this clique trolling and derailing. The forum has really went downhill the past year or two and I see they lost a tonne of regulars because of it.

To put it simply, this company is doing God's work when it comes to providing a voice and force behind casino/customer disputes that would otherwise get overthrown by the often questionable tactics that are used by casinos in an attempt to thwart players of their winnings. I thought that all hope was lost after I provided a casino with all reasonable documentation and was still denied my withdrawal. I then forwarded my case to the people at Casinomeister and within 72 hours, I got a verification email from the casino and the funds in my bank promptly after! If you have on ongoing dispute with a casino and believe that you're being treated unjustly, then contact Casinomeister and they'll do everything they can to help.

It took awhile, but it did get resolved. Was able to recover the remainder of my balance. They were able to contact their internal individual while I only have access to the chat. I believe this did help speed up the process