I was having an issue with realprize that seemed to get settled after contacting them. Had been 14 business days by that point. Could be mere coincidence, but they were quick to respond and try to help.
AS
A.S.S.
Blocking Country IP´s without given reason
I am Member since 2016. Now you guys block my country with Cloudflare and refrain from having people read and commenting your posts? What the hell is going on with CM?
Update: I understand. Reconsidering my choice, I hope you guys will survive the current harsh environment.
Response from CasinomeisterSep 22, 2025
Hi A.S.S.,
I'm really sorry about this but it's out of our control -- we have no choice but to comply with German law.
In order to remain compliant with German regulations, it is currently necessary for us to block German readers from accessing Casinomeister. We hope that we will be able to provide better access in the near future.
I have asked our legal department to provide me with the specific references within German legislation. When we have that I will update here for your reference.
Taking this into consideration, can you please reconsider your 1-star review?
Best regards,
The Casinomeister Team
GP
George P. R.
Website is Good
Website is Good, the help I received was also good.
Effective communication.
Response from CasinomeisterNov 12, 2024
Hi George P. Rich,
Thanks for the positive review! Happy we could help you.
Best regards,
The Casinomeister Team
MI
Michael
Helped me resolve my complaint with…
Helped me resolve my complaint with condor malta limited.
It took 2 months and i got nowhere alone.
Within a week of opening a PAB against condor malta limited the withdrawal was finally sorted.
Thank you
Response from CasinomeisterJul 29, 2023
Hiya Michael!
Thanks!! I am glad we were of service to you. :)
Cheers!
Bryan
AB
Anna B.
Responsive and good to know they are…
Responsive and good to know they are available to help
Response from CasinomeisterFeb 28, 2023
Hiya Anna,
As long as there is a Casinomeister - help will be there. Thanks! :)
Cheers!
Bryan
LH
Liam H.
I had a negative experience with a…
I had a negative experience with a casino group that was popular at casinomeister due to their rep being well liked. I wrote a thread and proceeded to make a PAB. At the time I had trouble controlling my gambling and wanted to reclaim deposits I felt they should not have accepted. Ultimately it did not go in my favour, which is fine and I accepted that.
What I do not accept, however, is the way I was treated as a result. I was permanently banned, marked as some sort of cheat without the opportunity to defend myself. Subsequent attempts to resolve the ban via email went ignored. This did happen a few years ago now, and I'm only really writing this review as I see the owner seems to respond here. I occasionally still browse the forums and while by and large there are good members it is occasionally tarnished with a group of bullies.
EDIT: To clarify, I had an existing self exclusion within said group. As I said, I was never given a chance to explain my situation properly. You took me as a scammer instead of what I was, someone desperate and experiencing a gambling issue at the time (thankfully I have resolved those issues since then). I did send messages via the websites email portal which never got a reply. I would be happy to exchange a more private dialogue with you. I may also consider editing my review further to reflect this.
EDIT2: Attempted to contact Bryan via email. He has responded and upon a second review reopened my account. He didn't need to do that, and I am adjusting my review to reflect the easy resolution of my issue. Good work!
Response from CasinomeisterNov 7, 2022
Hi Liam,
I am sorry you felt you should not have been banned from the site, but we have strict rules on our arbitration service. If you abuse this service, like not being truthful to us, then we reserve the right to ban your account from further use. What would you have done in our shoes?
I have just reread the chat sessions between you and the casino, and you told them that you did not have a gambling problem and that you wanted them to allow you to make deposits and play. It was after you lost those deposits that you then claimed to have a gambling problem. You did not disclose this to us (that you told them you had no gambling issues and you wanted to play) - you told us that they allowed you to playing KNOWING that you had a gambling issue, and that you wanted your deposits back. The casino operation acted appropriately in our opinion. They had abided by their policies and were totally transparent about this. It doesn't make any difference to us if they are well liked or not by our membership. We have been upfront about this for around 24 years.
This complaint of yours was from four years ago. I have no idea why you want to dredge this up now. Bullies in the forum? Please point out who and where and I will address this.
And yes, I respond here, there and everywhere. You could have simply emailed me and I would have discussed this on a less public platform.
Sincerely,
Bryan
Edited reply:
Hi Liam!
Please check your emails. I sent it a couple of days ago - but it was queued and didn't go out. My bad. Please check. Thanks!
I have reopened your account at Casinomeister.
Sincerely,
Bryan
ED
Ed
LeoVegas balance recovered
It took awhile, but it did get resolved. Was able to recover the remainder of my balance. They were able to contact their internal individual while I only have access to the chat. I believe this did help speed up the process
Response from CasinomeisterSep 19, 2022
Hi Ed,
Thanks for your comments. I am glad we were of service for you and that everything worked out. :)
Sincerely,
Bryan
PE
Peter
Very helpful community
Very helpful community. Highly recommended
Response from CasinomeisterJan 11, 2021
I missed this one. Thanks for your comments, and thanks for your support. Casinomeister values our members - thanks for being a part of our community.
