cobra C.
1 Star
Hello Max, I understand that you have now made your final decision, and I respect that you do not wish to reopen the case. However, I would like clarification on one specific point because there appears to be an important change in the information available to you. Earlier in the PAB process, you told me that the casino had not provided evidence to prove its accusation and that, without the casino's participation and evidence, there was effectively nothing you could do to progress the case. You have now stated that you received a detailed report from the casino's Risk Department which provided additional details, answered your outstanding questions, and contained conclusive evidence that I deliberately exploited the game. I am therefore asking only this: what specifically changed between those two positions? When did you receive the detailed Risk Department report, and what specific information in that report established that I deliberately used an exploit? I understand that you cannot share confidential case evidence. I am not asking you to disclose confidential material. I am asking you to identify, in general terms, the specific basis for your conclusion that I deliberately exploited the game and that I knowingly misrepresented myself to the PAB. I would appreciate a clear answer to those specific questions. Thank you. 👇👇 Hello Max, I understand that you have made your final decision, and I respect that the final decision is yours to make. However, I would like to ask you to speak with me once before closing the matter completely, because I strongly disagree with the serious allegations you have made against me. You have said that I deliberately exploited a game error and that I lied to you throughout the PAB process. I want to make it clear that I did not knowingly exploit any bug or deliberately manipulate the game. I played Tower Legend regularly and had played it many times before. I did not know that there was a bug or error in the game. I did not create any bug, put anything into the game, or intentionally cause any error. From my perspective, I was simply playing the game as I normally did. I also suffered many losses while playing this game. What I do not understand is why, before concluding that I deliberately exploited the game and lied to you, you did not first ask me directly about these specific allegations. You could have asked me whether I knew about any bug, whether I intentionally did anything unusual, what exactly I did during the relevant games, and what I understood was happening at the time. I would have answered all of your questions honestly. After hearing my answers, you could still have made whatever decision you believed was appropriate. The final decision was always yours to make. My request is simply that I should have been given the opportunity to explain my side before being accused of deliberately exploiting the game and lying to you. I am not asking you to reveal confidential information from BC.Game. I am asking you to give me an opportunity to respond to the specific allegations and explain what actually happened from my side. If you are willing to speak with me, please ask me every question you believe is relevant. I will answer them directly and honestly. After that, you can make whatever decision you consider appropriate. I am only asking for the opportunity to be heard before these serious accusations are treated as established facts. Thank you.
Response from CasinomeisterAug 18, 2026
Responding to the latest revision: We did not ask you to delete your Trustpilot review, we asked you to revise it given that at that time we had come to an understanding that basically made your previous review obsolete. You say "I am asking for a fair, transparent, and evidence-based resolution" but you should know very well from reading the PAB Rules that we are not at liberty to share evidence given to us by the casino because it belongs to them and they have not given permission for it to be published. If you want that evidence ask them, as we have said to you many times already. The bottom line is that we make decisions based on the evidence we receive and our own judgement after 28 years in the online casino business. If that is not the service you were looking for then you have always been welcome to go elsewhere. Punishing us because you don't like the service we offer is unfair and uncalled-for. You continually lying and distorting the truth to suit you is precisely why we have banned you to encourage you to find somewhere else to take your complaints. -------------------------------- Responding to a previous version of the OP's post here: "I sent a polite DM asking what changed between "no evidence" and "conclusive evidence" and respectfully disagreed with being called a liar. I did not ask to reopen the case. Result: My DM was closed and I was blocked from submitting further PABs and banned from Casinomeister for "disrespecting time and resources”. The OP has a habit of deleting previous versions of their TP posts and writing over them, thus losing the continuity between what they post and our reply. As such I have quoted them above. The OP says above that we closed the DM; that is not true, he closed it and we showed him evidence that he had. In the OP’s complaint Ticket on Casinomeister he had said: "I am not asking you to reopen the case or share confidential evidence. I would simply appreciate clarification on what changed between the earlier position and the final decision.” Our reply to the OP there was as follows: "What changed is that I received a detailed report from the casino Risk Department. That confirmed what they had said before, provided additional details and answered any of the outstanding questions I had. ... the fact is that you’ve denied using an game exploit throughout this entire process and the evidence shows that you did exactly that. In other words you lied to us to get us to work on your case. That is a violation of the PAB Rules which has now resulted in you being blocked from submitting further PABs to us. It is also profoundly disrespectful of our time and our resources which is why you will also be banned from further use of Casinomeister.” After having spent countless hours on the OP’s case, explaining ourselves in detail many times, and respecting every one of their requests — including re-opening the case — we have been repeatedly attacked for our efforts. He lies when it suits him, routinely ignores the Rules of our service, and has repeatedly used Trustpilot as a weapon against us, then deletes his TP posts when they are no longer convenient for him. As such we no longer wish to continue our relationship with this person. That is our right and our final decision. Max Drayman, Casinomeister.com