Thomas W.
I was tracking the package I sent an I…
I was tracking the package I sent an I left messages trying to find out how much was my products worth .. no response but the sent the check which should’ve been a lil more considering what I sent in but I will definitely need customer service b4 I send product again
Response from CashForDiabeticsDec 29, 2023
Hi Thomas, We are surprised by your review! We see that you messaged us on LiveChat on December 20th asking how much your check will be for your supplies and we responded with the amount to which you said "thanks." You also contacted us two earlier times on LiveChat and each time we provided you with the response that we could at the time that you reached out. We are also surprised by your comment that you should have received more when you received the FULL payout for the items that you sent to us. You sent us 6 boxes of One Touch VERIO 50 Retail and 3 boxes of One Touch VERIO 100 Retail. Is it possible that you were looking at the prices for One Touch ULTRA? While that is also a One Touch product it is a different type and pays out differently. You were sent an email that day as well to let you know that your check was mailed. We receive a large volume of customer service questions every day and it seems to be that your disappointment stems from the fact that our customer service agents did not answer your questions as quickly as you would like. We are a small business and try to do as best as we can by our customers. We do hope that you would offer a bit of grace going forward to allow our customer service agents just a few minutes to answer your questions.