CaselesReviews of caseles.com

Response from CaselesMay 7, 2025

Your feedback about transparency in shipping and returns is valuable, and we’ll use it to refine our communication with customers. We hope to have the opportunity to serve you better in the future.

Response from CaselesMay 7, 2025

Thank you for sharing your experience—we appreciate your feedback, as it helps us improve our service. We sincerely apologize for the inconvenience caused by the case not fitting your new iPhone 16 Pro Max. While CaseLes has design centers in the U.S. (Miami) and U.K., some of our inventory is sourced from our global warehouses, including China (Hong Kong) and Australia, to ensure faster regional deliveries. This is why return shipments may occasionally require international postage, depending on the original fulfillment location. We understand that the return shipping cost was disappointing, and we regret that our offer for a half-price replacement did not fully resolve the issue. Your request for a partial refund is reasonable, and we encourage you to reach out to our customer service team again (or reply to your existing ticket) so we can find a fair resolution. Your feedback about transparency in shipping and returns is valuable, and we’ll use it to refine our communication with customers. We hope to have the opportunity to serve you better in the future.

Response from CaselesMay 7, 2025

Thanks for you feedback

Response from CaselesMay 7, 2025

Thank you for sharing your experience—we appreciate your feedback, as it helps us improve our service. We sincerely apologize for the inconvenience caused by the case not fitting your new iPhone 16 Pro Max. While CaseLes has design centers in the U.S. (Miami) and U.K., some of our inventory is sourced from our global warehouses, including China (Hong Kong) and Australia, to ensure faster regional deliveries. This is why return shipments may occasionally require international postage, depending on the original fulfillment location. We understand that the return shipping cost was disappointing, and we regret that our offer for a half-price replacement did not fully resolve the issue. Your request for a partial refund is reasonable, and we encourage you to reach out to our customer service team again (or reply to your existing ticket) so we can find a fair resolution. Your feedback about transparency in shipping and returns is valuable, and we’ll use it to refine our communication with customers. We hope to have the opportunity to serve you better in the future.

Response from CaselesMay 7, 2025

Thank you for your feedback

Response from CaselesMay 7, 2025

thanks for you feed back

Response from CaselesMay 7, 2025

Your feedback about transparency in shipping and returns is valuable, and we’ll use it to refine our communication with customers. We hope to have the opportunity to serve you better in the future.