David F.
New part needed
Needed a new part for my shower system. Customer service was very helpful locating a replacement.

MM CASA is an online home improvement and decor brand with a large focus on bathroom products and kitchen products. Consumers can purchase our products through a variety of retailers, such as Home Depot, Lowe's, Amazon, and on our website. Since 2019, our mission has been to provide customers with a range of top-quality, certified products they can rely on at an affordable price.
CASAINC (casainc.com) has 546 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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546 approved reviews, newest moderated first
David F.
Needed a new part for my shower system. Customer service was very helpful locating a replacement.
Kyle S.
The handheld sprayer broke and I reached out to customer service. They replied quickly and professionally. They offered several solutions and were easy to work with.
Mia B.
I purchased a shower system and it came damaged. The company I purchased it from told me to reach out to the manufacturer, which I did, and they were exceptionally awesome. I spoke to Stephanie and she went above and beyond to address the problem and have the product replaced. She called several times to keep me up-to-date with the progress and after it was sent I received a call just to check that I received it. I could not have desired a bit of company to have worked with. The system I received is just awesome. I would recommend them any time to anyone!
Response from CASAINCJul 8, 2025
Dear Valued Customer, Thank you for taking the time to share your experience with us! We're sorry to hear your shower system arrived damaged, but we're very glad Stephanie was able to step in and make things right. It's great to know she kept you informed throughout the process and followed up to ensure everything arrived safely. Your satisfaction means a lot to us, and we’re thrilled that you’re happy with the replacement and enjoying the shower system. If there’s anything else we can do to support you, please don’t hesitate to reach out. Sincerely, CASAINC Support Team Email: [email protected] Phone: +1 888-257-3857 (9 AM – 8 PM EST)
Thomas B.
Ordering was easy. Shipping was fast and accurate. The umbrellas is exactly as described. High quality materials. We are very please with our purchase.,
Jeff D.
Showed up in short order and had it ready to go by 4th of July. Performed great and was easy to set up.
Karen CValued C.
Umbrella I purchased is excellent quality. Was easy to assemble too. Appreciated the good communication after purchasing and until it arrived on my doorstep
Jacques F.
Although we have not yet unboxed, the purchase and delivery have been flawless. Kept their word and kept us updated! I will update once we uncrate in about a week.
Mark M.
Stem for shower broke. Called Casainc and customer service was incredible!! Without hesitation a new stem was shipped out. Could not be happier with the customer support