CASAINCReviews of casainc.com

Response from CASAINCAug 21, 2025

Dear Valued Customer, Thank you for taking the time to share your experience with us! We’re so pleased to hear that our customer service team was able to quickly identify the issue with your patio umbrella and provide the correct replacement part without delay. It’s great to know the new piece fit perfectly and that the process was smooth, hassle-free, and at no extra cost to you. We truly appreciate your trust in CASAINC and are glad we could meet your expectations. If there’s anything else we can do to support you, please don’t hesitate to reach out. Sincerely, CASAINC Support Team Email: [email protected] Phone: +1 888-257-3857 (9 AM – 8 PM EST)

Response from CASAINCAug 21, 2025

Dear Valued Customer, Thank you for taking the time to share your feedback with us! We’re very sorry to hear that your package arrived with damage to the box and canvas. Please rest assured that our team responded to your email promptly and arranged for a new umbrella canopy to be shipped to you right away. According to the tracking details, the replacement has already been delivered, and we truly hope you have received it and that everything is now working well. If there is anything else you need or if you experience any further issues, please don’t hesitate to reach out—we’ll be glad to assist. Sincerely, CASAINC Support Team Email: [email protected] Phone: +1 888-257-3857 (9 AM – 8 PM EST)