CASAINCReviews of casainc.com

I had an issue with my kitchen faucet leak. I contacted customer service and then got an email with suggestions of what to do in an attempt to fix the problem. Yami and the team were very helpful in walking me through possible fixes (use teflon tape, replace rubber ring with slightly bigger one. I also shared videos of the issue and how the different solutions did not resolve the problem. Base on the ongoing conversation, they offered to ship a replacement with a brand new kitchen faucet. It shipped from China and it got to my home within 3 days. I got a plumber to install it for me and it now works perfectly. I appreciate the diligence and quick response that Yami and team put into troubleshooting and finding a lasting solution for me. This is absolutely 5 star customer service. When I think about other household items to purchase, I will got to CASA first! Thanks David G.

Diane did an excellent job of understanding my issue and responding to it immediately. The replacement part was ordered and delivered within 3 days. Great customer service!

The purpose of my contacting CASAINC was due to a failing on their part: the showerhead kit I purchased was missing a critical piece. That being said, their customer service (Stephanie is the primary contact I can recall, and am unaware if I communicated with anyone other than her) did a competent job of gathering all the necessary information and shipping the missing piece to me. They updated me along the way and I only felt the need to follow up with them once, and I received a prompt response when I did so. That is a positive customer service experience that turned a poor experience into a good one. Because of that, I wouldn't hesitate to purchase from them again.

I purchased a bathroom faucet from Casainc that worked perfectly for our new bathroom. I had a minor issue that Yamy from customer service was able to resolve easily. Yamy responded very quickly and provided an excellent customer experience! I would definitely purchase from this Company again!

Excellent customer service. I thought my faucet had a broken piece but they sent me a video on how to install after I contacted them. Easy day!

Jane helped me to get the correct patio umbrella she was so nice to make sure that I'll received the correct patio umbrella. She even follow up to make sure I received it and the right one... I believe customer service is a priority for a company and Jane was able to do that for me.. Thank you so much Jane.

Product arrive quickly and the orange color is just as vibrant as shown in the photos.

Jane and team were excellent. They followed up on all requests and were always courteous and very professional!